About us - providing technology support for all customers

What makes an Agent?

That crisp white shirt, those shiny shoes,
the clip-on tie. You’re looking at a Geek Squad
Agent alright. But what's the awesome sauce
that makes up our DNA?

Agent diagram

We began in Minnesota, USA

In 1994 a guy called Robert Stephens set out to solve the world’s technology problems, armed with a bicycle, a laptop bag and $200. 18 years later, 20,000 suited and booted Agents are stationed in Carphone Warehouse stores across the world.

We love blips, glitches & bleeps

Geek Squad Agents are fearless warriors, specially trained to take on the trickiest of technical issues. We aren't afraid of computer viruses, malfunctions or mishaps. Come to us with all of your technology troubles - we'll do our best to put things right.

We put you first

Without our customers we’re just super smart people who dress alike. That’s why we listen super hard to your technology troubles with our extra-empathy ears. And no matter how long the job takes, we won’t stop fixing until you’re back up and running.

We speak in sensible sentences

Technology is already complex, so why complicate it further with tricky language? We tame Jargon and turn it into sensible sentences that are clear, concise and perfectly logical. There’s no need to watch re-runs of Star Trek in order to understand us, although we’re always super excited to find fellow fans.