About Us
Geek Squad provides technology support for our customers across Britain. You'll find us in The Carphone Warehouse and Best Buy stores or we can help over the phone, remotely or by visiting your home. Our Agents bring peace-of-mind if things go wrong with around-the-clock fixes and we always give clear, useful advice whenever it is needed.
We began in Minnesota, America
In 1994 one man with a bike was determined to become the best 'tech friend' anyone has ever had. After joining forces with The Carphone Warehouse in 2007, we arrived in Britain to give the UK someone trustworthy they could call on in a technology emergency. We are just like a plumber, but armed with years of knowledge, not a plunger.
We never get bored of technology
It's our passion and the reason we get up every morning. There are 15,000 of us around the world keeping up with the latest trends and technology changes so you don't have to. We help each other, to help you, and while we might not have all the answers, we know how and where to find the solutions to any problems you'll face.
Customers come first every time
Whether that's Instore at The Carphone Warehouse, Over The Phone from our UK call centre or when we visit you At Home. We'll be polite, passionate and committed to getting the job done for the one clear price we quote, no matter how long it takes. That's just the Geek Squad way. Technology can be complicated, but we're not.
We speak in ways you understand
We know how worrying and frustrating it can be when the gadgets you depend on stop working properly. So we talk in plain English and explain what we are doing from start to finish. You won't ever be left scratching your head with us. And when we've fixed your problem, there's no need to say thank you. It's always a pleasure.
Don't believe us? Ask our boss
He's John Hunter, and we know you'd like him. He says: "Geek Squad is available 24/7, 365 days a year. So if you're opening up a new device and don't know how to use it, or find a problem with something you already own, just give us a call. Our Agents fully support our customers and make a huge difference to their lives."
We're now in Best Buy stores
The world's largest consumer electronics retailer has arrived in the UK opening stores across the country throughout 2010. You'll find Geek Squad Agents inside doing what they do best - helping you to love technology, understand it even better and clear up anything you're worried about. Find out more about Best Buy here.
