Geek Squad is a trading division of The Carphone Warehouse Limited, company number 2142673, whose registered office is at 1 Portal Way, London W3 6RS.
The Carphone Warehouse Limited ("we", ''us'', ''our'') are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the ''Act''), the data controller is The Carphone Warehouse Limited (company number 0214673) of 1 Portal Way, London, W3 6RS.
We may collect and process the following data about you:
We may collect information about your computer, including where relevant your IP address, operating system and browser type. This data is processed for the purposes of fraud prevention, for various administrative purposes and may also be used by us to promote certain offers and advertisements according to your general location.
For the same reason, we may obtain information about your general internet usage by using a cookie which is stored on your browser or the hard drive of your computer. Cookies are text files which contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate, whereas others are aimed at enhancing and personalising your user experience.
The information gathered by cookies on our site(s) may be used in the following ways:
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website, remembering how far you are through your pay as you go order, making sure that the geeksquad.co.uk website looks consistent or remembering what's in your basket when you're looking to buy that new cool smartphone. Without these cookies, many of the basic functionalities of our website - the stuff you expect the site to enable you to do like filling in your shopping basket, we simply can't provide.
Tip - these cookies make the basic functions of the website work.
These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and the pages that they don't. This understanding enables Geek Squad to continually improve the experience we deliver to you (and other visitors like you) so that the site is easy to use and includes content that you find helpful (for instance, performance cookies indicated that users find reviews really helpful and so that gave us confidence that we should provide more reviews on each smartphone product page) These cookies don't collect information that identifies a visitor - so we can't identify you individually. All the information these cookies collect is aggregated and therefore anonymous. This information is only used to improve how the Carphone Warehouse website works.
Tip - these cookies collect anonymous information on the pages visited.
These cookies allow the website to remember the choices you make as you browse the site (for instance, your login details to enable you to provide your comments in our new community forums). They provide more enhanced and personal features. The information they collect is anonymised and the usage only relates to www.geeksquad.co.uk - they cannot track your browsing activity on other websites once you've departed geeksquad.co.uk
Tip - these cookies remember choices you have made to improve your website experience on www.geeksquad.co.uk
These cookies are used to deliver adverts more relevant to you, and your interests (assumed by analysing your onsite browsing behaviour). They can also provide caps on the number of times you might see an advert - to hopefully stop them becoming annoying and repetitive. These cookies remember that you have visited geeksquad.co.uk, track what products you may have looked at, and this information may be shared with our advertising partners. If you see an advert from Geek Squad, once you have left our site and are browsing other sites on the internet, that magically seems to understand what previously interested you (you browsed a specific smartphone handset and then see deals for that handset) then this is enabled by targeting cookies.
Tip - these cookies collect information about your browsing habits in order to make advertising more relevant for you.
We use information held about you in the following ways:
You will also have the opportunity to consent to us contacting you by post, e-mail, phone, SMS or MMS from time to time occasionally about products and services which the Carphone Warehouse Group of companies and carefully selected third parties believe may be of interest to you. The Carphone Warehouse Group consists of The Carphone Warehouse Limited, together with its subsidiary and holding companies and any subsidiaries of such holding companies whether direct or indirect from time to time, including Best Buy Co. Inc. and its affiliates and subsidiary companies from time to time.
If you are an existing customer, we may also contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you no longer wish to receive marketing communications from Geek Squad, please email firstname.lastname@example.org and confirm your full name, email address and mobile phone number or you can phone Geek Squad on 0800 049 6190. Alternatively, you can write to us at us c/o The Data Protection Office, The Carphone Warehouse Limited at PO Box 375, Southampton, SO30 2PU. Please note that it may take up to 28 days for such changes to take effect.
We may disclose your personal information to any member of the Carphone Warehouse Group of Companies. We may disclose your personal information to third parties:
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Details of how to request a copy of your information can be found at How can I see a copy of the information you hold about me?
We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service. We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.