Windows 7 iTunes sync issues
At the moment we're receiving lots of calls and store visits from customers who are facing issues with syncing iTunes on their Apple iPhone, iPad or iPod with the desktop iTunes software on a Windows 7 PC.
So here is a quick guide on the two best ways to fix iTunes sync issues on Windows 7 machines:
Make sure your iPhone, iPad or iPod has a full battery before attempting these fixes!
This 10 step guide is your first port of call:
- First uninstall iTunes and all the apple software that comes with it
- Go here and install the latest version of iTunes Windows (The website should detect which version is needed automatically)
- Plug in your iPhone/iPod/iPad (make sure it's turned off)
- click start and in the search bar type “device manager”, then press enter
- Turn on your iPhone/iPod/iPad and wait for it to appear in “device manager”
- It will either show up under the “Portable Devices” section as “iPhone”/ “iPod” / “iPad”, OR under the “Other Devices” section (it should have a little yellow triangle and ! on it)
- Double click on your device
- Click "update driver"
- Windows should now automatically find the most up-to-date driver online and install it
- Now restart your PC and plug your device into iTunes. It should now sync without issue.
Didn't work? Try:
If this hasn’t fixed it (especially if your iPhone/iPod/iPad has synced successfully before) then it is likely that the issue is to do with your iTunes photo cache.
When you sync your iPhone/iPod/iPad, iTunes will check everything and make sure all is as it should be. Errors can arise and this can sometimes just be down to corrupt data.
You can see if this quick fix will work for you by going to: C:\Users\(username)\Pictures\*iDevice*\Photo Cache and deleting the "Photo Cache" folder.
Don't worry, providing you take care to delete ONLY the “Photo Cache” folder you wont lose any of your data; iTunes recreates this file for you automatically.
If these two fixes don't work, then it is likely a more serious problem causing the issue, so dropping your machine into one of our precincts is the next best thing!
You can find your nearest precinct here.
But with any luck your iTunes Sync issue has now been resolved!