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Android smartphone self help quick fixes

Before you perform any of the below fixes, it’s important to backup your contacts, photos, videos, applications and personal data by following the steps outlined in our Android setup guide.

Now your phone is nicely backed up, let’s proceed:

Android quick fix 1 – the battery pull (easy)

  1. With the device on, remove the back cover
  2. Remove the battery
  3. Leave it out for 20-30 seconds
  4. Put the battery back in and close the back cover
  5. Your phone will load up again

Did this fix the problem? If not, try our second quick fix:

Android quick fix 2 – the software update (easy)

Software updates can help to fix known issues, improve the security of your data and enhance your phone’s features. It’s easy to update your phone, but before you do:

  • Ensure you are connected to a secure Wi-Fi network
  • Backup your data and contacts following this guide
  • Charge your phone up to at least 50% power, you don’t want it dying half way through a reset

To update Android software:

  1. Tap the Settings icon in your apps list
  2. Scroll down and tap About Phone
  3. Tap Software Updates
  4. Tap Check Now

If you are unable to update your phone using this wireless method (known as an Over The Air update), you can use the companion software that came with your phone to check for updates, by plugging your phone into your PC and opening the PC suite. Sony Ericsson's PC Companion software and Samsung's KIES software can be used to check for updates for any of their handsets that won't perform OTA updates.

Did this fix your problem? If not, try our third Android quick fix:

Android quick fix 3 – the factory reset (medium)

This will return your phone to its original state, before you added any content or changed any settings, so make sure that you’ve performed a backup first.

Factory Data Reset is stored under “SD & Phone Storage” as well as “Privacy” on some Android handsets.

Resetting your Android phone via the settings menu:

  1. Tap Settings
  2. Select Privacy
  3. Tap Factory Data Reset
  4. Tap Reset Phone
  5. Select ‘Erase Everything’

If you can’t get access to the settings menu, you can also use buttons to perform a reset.

Resetting your Android phone using buttons:

If you can’t get access to the settings menu, you can also use buttons to perform a reset.

  1. Turn off your smartphone
  2. For HTC (and some Samsung devices) press and hold the Volume down and Power buttons at the same time. If your Samsung doesn't accept this key combination, you can also press and hold Volume up, Home and Power as an alternative. For Sony Ericsson devices, the combination differs slightly. Hold the Left and Right buttons located beneath the display, press and release Power.
  3. Let go of all the buttons when you see your phone’s screen change.
  4. The System Recovery feature will load
  5. Select Wipe Data/Factory Reset by pressing the Volume buttons to go up or down and the Home button to select an options
  6. Select yes – delete all user data
  7. Select Reboot System

Your phone should now be reset to its original state.

Did this solve the problem? If not, call us now for assistance on 0800 049 6190.

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