Windows Phone 7 smartphone self help

Before you perform any of the below fixes, it’s important to backup your contacts, photos, videos, applications and personal data. Contacts should automatically be backed up with Windows Live, Photos and Videos should be imported to the computer. Please view our Windows Phone 7 setup guide to find out how to backup your smartphone.

Windows quick fix 1 – the battery pull (easy)

Nokia Lumia smartphones:

1. Hold down the power button for 30 seconds
2. Leave it for 20-30 seconds
3. Power the device back on.

 

Other Windows Phone 7 devices:

1. With the device on, remove the back cover
2. Remove the battery
3. Leave it out for 20-30 seconds
4. Put the battery back in and close the back cover
5. Your phone will load up again

Did this fix the problem? If not, try our second quick fix:

 

Windows quick fix 2 – the software update (easy)

Software updates can help to fix known issues, improve the security of your data and enhance your phone’s features. It’s easy to update your phone, but before you do:

• Back up your data
• Ensure the phone has at least 50% battery power or is connected to a power source

To check for updates on your Windows Phone device:

1. Tap settings
2. Tap phone update
3. See if an update is available.
4. If a software update is available, plug your phone into a PC running the Zune software, available from http://www.zune.net , and follow the update process there.

Did this fix the problem? If not, try our third quick fix:

 

Windows quick fix 3 – the factory reset (medium)

This will return your phone to its original state, before you added any content or changed any settings, so make sure that you’ve performed a backup first.

Resetting your Windows phone via the settings menu:

1. Tap settings
2. Tap about
3. Tap reset your phone
4. Tap yes

Did this solve the problem? If not, call us now for assistance on 0800 049 6190.