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Quick fixes to help you with your iPhone

Need to know how to fix your Apple iPhone? Read our iPhone quick fix guide and see if your problem can be solved with a simple tweak or software update. Agent Leon Andrews is here to help you get your iPhone back up and running.

How to back up the data on your iPhone

Before you perform any of the below fixes, it’s important to backup your contacts, photos, videos, applications and personal data by following the steps outlined in our iPhone setup guide.

Now your phone is nicely backed up, let’s proceed:

iPhone quick fix 1 – the mute button (easy)

If your iPhone isn’t making any sound, check the mute button on the left hand edge of the device. If you can see an orange dot or line then the phone is set to mute. When you flick this switch on and off, you should see a bell appear on the screen and the handset vibrates to confirm that the switch has been toggled on or off.

iPhone quick fix 2 – the two-button reset (easy)

This quick win can sometimes help with:

  • Frozen screen
  • Blank screen (if the iPhone has crashed while a screensaver is on)
  • Wi-Fi not connecting
  • Data not working correctly
  • Email not being sent or received

To perform a two-button iPhone reset:

  1. Press and hold the Power button on the top of your iPhone and the Home button at the bottom in the centre
  2. Keep holding down both buttons until you see a silver Apple on the screen (if you are not on iOS6 it will say ‘slide to power off’ first – just keep holding those buttons down!)
  3. If the fix works your phone will spring to life – give it a quick test to see if you’re back up and running.

iPhone quick fix 3 – the software update/restore (medium)

Sometimes you can stop your phone from behaving oddly by updating or restoring the software. It’s easy to do and can help with a wide variety of issues, including:

  • No internet connection
  • Email not opening correctly
  • Calls getting rejected by the handset
  • Phone freezing

To update your iPhone software over the air:

  1. On the phone, click Settings
  2. Select General
  3. Select Software Update
  4. The iPhone will check to see if there is an update available. If there is, click Download and install. The update can sometimes require a large download so make sure you are connected to Wi-Fi before beginning the update. It is also a good idea to connect the phone to the charger. This is essential if the battery is below 50%.

To reset your iPhone software:

  1. Plug your iPhone into your Apple Mac computer or Windows PC
  2. Open iTunes if it does not pop up automatically
  3. Your iPhone’s name will appear on the left-hand side of the screen under the heading ‘Devices’
  4. Now backup your iPhone. On a Windows PC, right click the name of the iPhone, click the ‘backup button’, and then leave the process to run until it’s completed. On a Mac, ctrl + click on the name of the iPhone, click the ‘backup button’ and leave the process to run until it’s completed.
  5. Once backed up, click on the name of your iPhone and view the ‘summary’ screen on the right hand side
  6. On the ‘Summary’ screen you’ll see two options – ‘Check For Updates’ and ‘Restore’.
  7. Click ‘Check For Updates’ first, and if an update is available, follow the steps on screen.
  8. If no update is available, click ‘Restore’ to return your iPhone to its factory settings.
  9. After the restore/software update has completed your iPhone will restart and load up again.
  10. At the end of this process, iTunes will automatically ask you if you wish to restore you backup to the handset.

If you need help configuring your computer, phone or tablet Geek Squad can help. We offer malware removal, device set-up, software installation and more. Learn more.

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