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Apple iPad Pro (2017) User Manual & Setup Guide

If you need a manual or help with the setup of your Apple iPad Pro (2017), check out our user guide to start using your handset, connect to the Internet and more!

  1. Unboxing and assembling your Apple iPad Pro (2017)
  2. Set up your tablet for the first time
  3. Connecting to Wi-Fi (and mobile) networks
  4. Find out how to add your email accounts
  5. How to add and import contacts to your iPad Pro
  6. Using the App Store to find new apps
  7. Securing your iPad a with a lock screen
  8. Sending emails and attachments on your iPad Pro (2017)
  9. Read our tips to learn more about your tablet

click here for Apple's iPad Pro (2017) user manual

Unboxing and assembling your Apple iPad Pro

So you've opened the box and taken out your Apple iPad Pro (2017) for the first time. It's now time to get your new iPad up and running, personalising it along the way. Before we turn the tablet on, let's make sure we have everything we need.

Open up the box, here's what you will find*:

  • 1 x iPad Pro (2017)
  • 1 x Lightning USB cable
  • 1 x USB Power Adaptor
  • 1 x 13A UK Mains plug adaptor
  • 1 x Information pack
  • 1 x SIM removal tool (With 4G Models)

*some box contents may vary

Assembly

If you have a Wi-Fi model iPad then you're already assembled! Hold down the power button to turn your iPad on, and you can start the setup wizard in our next chapter.

If you have a 4G iPad you can insert a Micro-SIM card. To begin, check inside the box for a small metal rod, like a paper clip. This is the SIM removal tool and is used to eject the SIM card tray.

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Check the lower-right edge of your iPad for a small pinhole. When you have found this, place the iPad screen-side up on a soft surface and push the SIM removal tool into the pinhole. The SIM tray will eject, and you can remove it with your fingers. Place your SIM card into this tray with the gold-coloured contacts facing down (as shown in the image) and slide it back into the iPad.

Return to iPad Pro (2017) chapters

Set up your tablet for the first time

When you turn on your Apple iPad Pro (2017) for the first time you will need to complete a setup wizard, which will configure basic aspects of your new tablet. This will include connecting to Wi-Fi, and setting up your iTunes account. Don't worry, we'll guide you through it.

Complete the setup wizard

You do not need to connect your new iPad to your computer, as long as you have an internet connection available for activation. As you complete the setup wizard, you can go back one page by tapping the Back arrow in the top left-hand corner of each screen, and move forward to the next screen by tapping the Next button in the top right-hand corner.

Lets get started by pressing down the power button on the top edge of your new iPad. You may need to hold it down for a couple of seconds until you feel a vibration, which means the tablet is turning on.

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  1. Swipe your finger across the screen to begin the setup wizard.
  2. Select your language - English is at the top of the list to make it easy to find but if you want to use a different language, scroll down and tap on the one you want to use.
  3. Select your country - United Kingdom should be at the top of the list. If you can't find it, scroll down the list and tap on the country of your choice.
  4. You will need to connect your iPad Pro (2017) to the internet to activate it. You can do this by connecting to a Wi-Fi network. Find the name of your network in the list that appears, then tap on it to select it.

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  1. Enter the wireless password (you can usually find this written on your router, and might be called the WPA key, WEP key, or wireless passphrase) and tap Join. A tick shows you are connected, and a Wi-Fi symbol appears at the top of the screen. The iPad will now activate with Apple automatically. This can take several minutes!
  2. If your iPad Pro (2017) is a 4G model, you will be asked to check for updated internet settings after inserting a new SIM. You can do this at any time, so for now tap Continue.
  3. Location services help with mapping, weather apps and more, by giving you precise information based on where you are. Choose whether to use Location services by tapping Enable Location Services.
  4. You will now be asked to set up Touch ID, which is Apple's fingerprint recognition. Touch ID lets you unlock your tablet with your fingerprint instead of your passcode or password. To set up Touch ID, place a finger or thumb on the home button (but don't press it down!). To skip this for now, tap Set Up Touch ID Later.
  5. If you're setting up Touch ID, the screen will guide you through the setup steps. Place your finger on the home button, then lift and replace your finger on the button until the iPad has successfully scanned your fingerprint. When your fingerprint is fully scanned, you will see a screen telling you that Touch ID is ready. Tap Continue.

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  1. You will be asked about setting up a passcode to secure your iPad Pro (2017). If you set up Touch ID you will have to use a passcode, in case your fingerprint isn't recognised. Securing your data is always a good idea, and the iPad Pro (2017) gives you several options. Tap Passcode options to choose your lock method.
  2. You can set a Custom Alphanumeric Code (which is a password using letters and numbers), a Custom Numeric Code (numbers only, but as many digits as you like!) or a 4-digit Numeric Code (a good old-fashioned PIN!). If you didn't set up Touch ID you will also have an option to Don't Add Passcode. Tap on your preferred security option.
  3. In our example we're setting a 4-digit Numeric Code, but all options set up in the same way. Enter your chosen Passcode using the keyboard.
  4. Confirm your Passcode by entering it again. If the entered passcodes don't match, you'll be asked to do it again! If they do match, you will go on to the next screen automatically.

At this point in the setup you will be asked about Apps & Data. If you have used an iPad before and are upgrading to the Pro (2017), you can restore all of your apps and data from an iCloud or iTunes backup by choosing the appropriate option. If this is your first iPad you will want to set it up as new, but if you are moving from Android to an iPad you can transfer much of your data by selecting that option.

Click one of the links below to skip to the correct part of the setup guide for you.

Restore from an iCloud or iTunes backup

If you wish to restore your iPad from an iTunes backup, you will need to be near the computer you backed up to, and have the latest version of iTunes installed on it. When you are ready to proceed, tap Restore from iTunes Backup on your iPad Pro and connect it to your computer when prompted. Instructions on how to restore your data will appear in iTunes on the computer.

If your old iPad was backing up to iCloud, then follow the instructions below to restore your apps & data to your new tablet:

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  1. Tap Restore from iCloud Backup.
  2. Sign in with the Apple ID and password that you used on your old iPad. If you can't remember the password there's a link to help you reset it.
  3. The Terms & Conditions screen will then show. Tap any links to read the sections in more detail, and when you're ready to proceed tap Agree.
  4. Your iPad will take a few moments to set up your Apple ID and connect to the iCloud server.

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  1. You will see a list of available backups to download. The most recent backup will appear at the top, with any other backups appearing below it. If you wish to restore from an earlier backup, tap Show all backups to see the available options.
  2. Tap on the backup you wish to restore to begin downloading it.
  3. A progress bar and estimated time remaining will appear, giving you an indication of the progress of the download. Once the restoration is complete, the tablet will restart.
  4. You will see a screen telling you that your iPad was updated successfully. Tap Continue.

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  1. To complete the iCloud setup on your newly restored iPad Pro (2017), you will need to re-enter your iCloud (Apple ID) password. Enter it with the keyboard, then tap Next.
  2. You may be prompted to update the security information linked to your Apple ID. Tap on any section to update your information, or to skip this tap Not Now, then tap Next.
  3. Apple Pay is Apple's secure payment system that stores encrypted credit or debit card information on your tablet and then using your iPad Pro (2017) in tandem with your fingerprint to make secure purchases over the internet and inside apps. Tap Next to proceed.
  4. To add a card, simply place it on a flat surface and move the iPad Pro (2017) over it so that the card is positioned in the camera frame. The card details will be read automatically, and you will be asked to confirm that the details on the screen match your card. You will also be asked to enter the CVV (security code) from the signature strip on the back of the card. If you prefer (or the camera won't recognise your card), you can Enter Card Details Manually by tapping the link. You can skip setting up Apple Pay altogether by tapping Set Up Later In Wallet.

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  1. The next screen talks about iCloud Keychain, which is Apple's secure method of sharing your stored password and payment information across all your Apple devices. You can Use iCloud Security Code to validate your new tablet and import existing data, or you will be asked to Continue setting up your keychain if this is your first Apple device. If you don't want to share secure information with other devices you should choose Don't use iCloud Keychain or Don't Restore Passwords.
  2. If you chose to set up your Apple Keychain, you will be prompted to either Use Passcode (the same one you've set up on your iPad Pro) or Create Different Code. If you're using your iCloud Security Code you'll need to enter it on your iPad when prompted.
  3. In order to verify your identity when entering an iCloud security code, a verification code will be sent by SMS. You will need to enter a mobile phone number (if you haven't shared one with Apple already) so that a code can be delivered via text message. Enter this code on your iPad if requested, then tap Next.
  4. You will then be asked about using Siri. Siri is your own digital personal assistant, which can search the internet, send messages, check information on your tablet and so much more, all without having to flick through individual apps. Choose to Set up Siri by tapping the option, or Turn on Siri Later to skip this step for now.

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  1. To set up Siri you must speak several phrases in order for the iPad to learn your speech patterns and recognise your voice.
  2. After you say each phrase a tick will appear, showing that it has been recognised. Another phrase will appear for you to read out loud.
  3. Once you have completed the five phrases, you will see a screen advising that Siri has been set up successfully. Tap Continue.

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  1. The iPad Pro screen alters the colour balance to make the display appear more natural under different light conditions. You can see the difference in colour by touching See Without True Tone Display. You can turn this off in the display settings once the iPad has finished setting up. Tap Continue to carry on with the setup.
  2. Your iPad has now been restored. Tap Get Started to see your data on your new iPad Pro (2017).
  3. You may be prompted to connect your new iPad to a power supply, to avoid the tablet turning off in the middle of downloading apps and data. Tap OK to acknowledge this advice.
  4. You will see placeholders appear for your apps, which will download in the background.

Now that your iPad has been restored, click this link to move to the next stage in the setup.

Move Data from Android

Apple have made it easy to move your data from an Android device to your new iPad, by creating the Move to iOS app. We'll show you how to use the app to keep your data!

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  1. On the iPad, when you're on the Apps & Data screen of the setup wizard, tap Move Data from Android.
  2. In order to proceed, visit the Play Store on your Android tablet and download the app. Once it's installed, open the app, tap Continue and then accept the Terms & Conditions to continue.
  3. On your Android tablet, tap Next to start the connecting your tablets. On your iPad Pro (2017), tap Continue.
  4. Your iPad will display a 6-digit code which must be entered on the Android tablet to pair the two together.
  5. Your Android tablet will display all the information that can be transferred. By default, all options are ticked - so if there is anything you don't want to transfer, tap the corresponding line to deselect it. When you're ready to proceed, tap Next on your Android tablet.

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  1. As the transfer progresses you will see the iPad Pro (2017) screen change, showing you the status of the data transfer and then a progress bar.
  2. When the transfer is complete you will see a confirmation screen on both tablets. On your Android tablet, tap Done to close the app. On your iPad Pro (2017), tap Continue Setting Up iPad.
  3. An Apple ID allows you to download apps, back up your iPad and sync data across multiple devices, making it the most important account you can have on your iPad! If you had an iPad previously, or use iTunes to download music on your computer, then you will already have an Apple ID. Sign in with your account details (if you've forgotten your Apple ID or password there is a link to help you reset it). If you're new to iPad, tap Don't have an Apple ID to set one up for free.
  4. The Terms & Conditions for your iPad will appear. Read through them (tapping on any link to read more details) and when you're happy to continue, tap Agree.

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  1. You will be asked about merging your data with iCloud. This is to ensure bookmarks, contacts and other bits of information are backed up securely with the rest of your iPad's data. Tap Merge to allow this, or Don't Merge if you'd rather keep your information separate from iCloud.
  2. Apple Pay is Apple's secure payment system that stores encrypted credit or debit card information on your tablet and then using your iPad Pro (2017) in tandem with your fingerprint to make secure purchases over the internet and inside apps. Tap Next to proceed.
  3. To add a card, simply place it on a flat surface and move the iPad Pro (2017) over it so that the card is positioned in the camera frame. The card details will be read automatically, and you will be asked to confirm that the details on the screen match your card. You will also be asked to enter the CVV (security code) from the signature strip on the back of the card. If you prefer (or the camera won't recognise your card), you can Enter Card Details Manually by tapping the link. You can skip setting up Apple Pay altogether by tapping Set Up Later In Wallet.
  4. The next screen talks about iCloud Keychain, which is Apple's secure method of sharing your stored password and payment information across all your Apple devices. You can Use iCloud Security Code to validate your new tablet and import existing data, or you will be asked to Continue setting up your keychain if this is your first Apple device. If you don't want to share secure information with other devices you should choose Don't use iCloud Keychain or Don't Restore Passwords.

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  1. If you chose to set up your Apple Keychain, you will be prompted to either Use Passcode (the same one you've set up on your iPad Pro) or Create Different Code. If you're using your iCloud Security Code you'll need to enter it on your iPad when prompted.
  2. In order to verify your identity when entering an iCloud security code, a verification code will be sent by SMS. You will need to enter a mobile phone number (if you haven't shared one with Apple already) so that a code can be delivered via text message. Enter this code on your iPad if requested, then tap Next.
  3. You will then be asked about using Siri. Siri is your own digital personal assistant, which can search the internet, send messages, check information on your tablet and so much more, all without having to flick through individual apps. Choose to Set up Siri by tapping the option, or Turn on Siri Later to skip this step for now.
  4. To set up Siri, you must speak several phrases for the iPad to learn your speech patterns and recognise your voice.

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  1. After you say each phrase, a tick will appear to show that it has been recognised and another phrase will appear on screen.
  2. Once you have completed the five phrases successfully, you will see a screen advising that Siri has been set up successfully. Tap Continue.
  3. You can choose whether to feed information back to Apple for diagnostic purposes. To read more info on how that data is used, Tap on the link in the middle of the page. At the bottom of the screen, choose whether to Send to Apple, or Don't Send by tapping the appropriate option.
  4. App Analytics helps app developers improve their apps, by giving anonymous feedback about any issues you experience. This is information that doesn't identify you in any way, so if you're happy to feed this information back tap Share with App Developers, otherwise tap Don't Share.

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  1. The iPad Pro screen alters the colour balance to make the display appear more natural under different light conditions. You can see the difference in colour by touching See Without True Tone Display. You can turn this off in the display settings once the iPad has finished setting up. Tap Continue to carry on with the setup.
  2. Your iPad has now been restored. Tap Get Started to see your data on your new iPad Pro (2017).
  3. You may be prompted to connect your new iPad to a power supply, to avoid the tablet turning off in the middle of downloading apps and data. Tap OK to acknowledge this advice.
  4. You will see placeholders appear for your apps, which will download in the background.

Now that you've imported the information from your Android tablet, click this link to continue the setup of your new iPad Pro (2017).

Set Up as New iPad

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  1. On the Apps & Data screen of the setup wizard, tap to Set Up as New iPad.
  2. An Apple ID allows you to download apps, back up your iPad and sync data across multiple devices, making it the most important account you can have on your iPad! If you had an iPad previously, or use iTunes to download music on your computer, then you will already have an Apple ID. Sign in with your account details (if you've forgotten your Apple ID or password there is a link to help you reset it). If you're new to iPad, tap Don't have an Apple ID to set one up for free.
  3. The Terms & Conditions for your iPad will appear. Read through them (tapping on any link to read more details) and when you're happy to continue, tap Agree.
  4. Apple Pay is Apple's secure payment system that stores encrypted credit or debit card information on your tablet and then using your iPad Pro (2017) in tandem with your fingerprint to make secure purchases over the internet and inside apps. Tap Next to proceed.

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  1. To add a card, simply place it on a flat surface and move the iPad Pro (2017) over it so that the card is positioned in the camera frame. The card details will be read automatically, and you will be asked to confirm that the details on the screen match your card. You will also be asked to enter the CVV (security code) from the signature strip on the back of the card. If you prefer (or the camera won't recognise your card), you can Enter Card Details Manually by tapping the link. You can skip setting up Apple Pay altogether by tapping Set Up Later In Wallet.
  2. The next screen talks about iCloud Keychain, which is Apple's secure method of sharing your stored password and payment information across all your Apple devices. You can Use iCloud Security Code to validate your new tablet and import existing data, or you will be asked to Continue setting up your keychain if this is your first Apple device. If you don't want to share secure information with other devices you should choose Don't use iCloud Keychain or Don't Restore Passwords.
  3. If you chose to set up your Apple Keychain, you will be prompted to either Use Passcode (the same one you've set up on your iPad Pro) or Create Different Code. If you're using your iCloud Security Code you'll need to enter it on your iPad when prompted.
  4. In order to verify your identity when entering an iCloud security code, a verification code will be sent by SMS. You will need to enter a mobile phone number (if you haven't shared one with Apple already) so that a code can be delivered via text message. Enter this code on your iPad if requested, then tap Next.

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  1. You will then be asked about using Siri. Siri is your own digital personal assistant, which can search the internet, send messages, check information on your tablet and so much more, all without having to flick through individual apps. Choose to Set up Siri by tapping the option, or Turn on Siri Later to skip this step for now.
  2. To set up Siri, you must speak several phrases for the iPad to learn your speech patterns and recognise your voice.
  3. Once you have completed the five phrases successfully, you will see a screen advising that Siri has been set up successfully. Tap Continue.
  4. You can choose whether to feed information back to Apple for diagnostic purposes. To read more info on how that data is used, Tap on the link in the middle of the page. At the bottom of the screen, choose whether to Send to Apple, or Don't Send by tapping the appropriate option.

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  1. App Analytics helps app developers improve their apps, by giving anonymous feedback about any issues you experience. This is information that doesn't identify you in any way, so if you're happy to feed this information back tap Share with App Developers, otherwise tap Don't Share.
  2. The iPad Pro screen alters the colour balance to make the display appear more natural under different light conditions. You can see the difference in colour by touching See Without True Tone Display. You can turn this off in the display settings once the iPad has finished setting up. Tap Continue to carry on with the setup.
  3. Your iPad has now been restored. Tap Get Started to see your data on your new iPad Pro (2017).

Congratulations! Your new iPad Pro (2017) is set up and ready to use. You will now be looking at the home screen of your new tablet, and you can get back to this screen at any time by pressing the Home button, which is at the bottom of the tablet just below the screen.

Return to iPad Pro (2017) chapters

Connecting to Wi-Fi (and mobile) networks

You need to connect your Apple iPad Pro (2017) to the internet before you can start using a lot of the features, like email and the App Store. Here's how to connect your iPad to a secure Wi-Fi network and to your mobile data network for internet access.

You may have already connected to Wi-Fi during the initial iPad setup, but if you didn't, or wish to connect to a different Wi-Fi network, then this chapter of our guide is the right one for you!

Connecting your iPad Pro (2017) to a Wi-Fi network

To connect your iPad Pro (2017) to a Wi-Fi network, you will first need to find out the security key for the network. This may be on a sticker on the the back or base of your router, and it might be referred to as a WEP key, WPA key or wireless passphrase. If you are unsure what it is, you may need to check with the person that set up your network, or your internet provider.

When you have this information, you're ready to begin!

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  1. From the home screen, tap on the Settings icon.
  2. In the main Settings menu, tap on Wi-Fi.
  3. Make sure that the Wi-Fi switch is set to on (green) if it isn't already, by tapping the switch to enable it. With the Wi-Fi on, your iPad Pro (2017) will scan and display all available networks. Select your network's name from the list of those shown by tapping on it.
  4. When prompted, enter the wireless password. This is case sensitive so make sure you type it in correctly, and when you are ready to proceed tap Join.
  5. Once the iPad is connected to the network, you will see a blue tick appear by the network's name, and a Wi-Fi symbol will appear next to your mobile network's name in the top line of the display. Whenever your iPad is in range of this network, and Wi-Fi is turned on, it will connect automatically.

Connecting your iPad Pro (2017) to mobile data (4G models only)

If you bought your iPad Pro (2017) on a contract, you will probably have a monthly data allowance included with the contract. This allows you to use the internet when you are away from any Wi-Fi networks. This should set up automatically when you first turn on your iPad, so you should be able to connect anywhere as long as there is a strong enough mobile signal! If this isn't the case, follow our short steps below to find out how to get your mobile internet behaving.

  1. From the home screen, tap on the Settings icon.
  2. In the main settings list, tap on Mobile Data (depending on your network, you may see Cellular Data instead)
  3. Make sure Mobile Data (or Cellular Data) is turned on (green), tapping the switch to enable it if required.
  4. If this hasn't worked, you may need to enter settings manually for your particular network operator. To enter these settings, scroll down to Mobile Data Network (or Cellular data Network) and tap on it to find your current Access Point Names (commonly referred to as APNs). These can be changed by entering the correct information, and we have created a Guide to mobile network APN Settings to help you do this.
  5. You may also be able to re-download the settings from your SIM card by scrolling to the bottom of the APN settings page and tapping Reset Settings.

If non of these methods get you connected to mobile data we would recommend contacting your mobile network provider for further assistance, as they may be able to send the settings directly to your handset.

We would recommend only using mobile internet for emails and general web browsing. If you watch a lot of videos or listen to a lot of online music (streaming) then you could use your data allowance very quickly and end up getting charged extra sums on top of your monthly bill. Check with your network provider to find out your data allowance, and consider using Carphone Warehouse's Bill Angel app to stay on top of your remaining data each month.

Enabling and disabling the iPad Pro (2017) internet connection

Turn off your Wi-Fi connection

If your Wi-Fi connection is slow or poor, you may wish to turn it off for a short time to allow you to use mobile data instead - just be mindful of how much data you're likely to use! Apple have made it very quick and easy to do this.

Open Control Centre by swiping up from the bottom of the screen. Within Control Centre you will see a row of six round icons which are white when the function is turned on and grey when it's off. The Wi-Fi symbol should be the second icon from the left, so tap this to turn it off.

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Once you've done that, the Wi-Fi symbol next to your network name at the top of the screen will disappear, showing you're no longer connected to the internet. If your iPad has a SIM card in it, the Wi-Fi symbol will be replaced by the data connection indicator (4G, 3G, E, GPRS) and you'll be back on mobile internet. Just don't forget to turn your Wi-Fi back on to avoid those pesky data charges!

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Find out how to add your email accounts

The iPad Pro (2017) supports multiple POP3, IMAP and Exchange accounts so if you have one email address for work and a separate one for home, receiving all of your email is as simple as adding each of the accounts to your iPad.

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  1. To get started, tap on the Settings icon.
  2. In the settings, locate and tap on Mail, Contacts, Calendars.
  3. On the right-hand side, tap Add Account.
  4. Choose your email provider from the list of shown. Exchange accounts are often used by employers and education providers, Outlook.com is the new name for a Hotmail or Windows Live account, and Yahoo!, Google and AOL are all self-explanatory. For any other email provider, tap Other followed by Add mail account.

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  1. Enter your email address and password (along with any other information required, such as your name) as requested, and tap Next or Sign in on the screen to proceed.
  2. If the account sets up, you may see a series of ticks flash up on screen to show your information was accepted, or an information screen about how your email account can be accessed. You may need to Allow this, or tap Next to continue.
  3. This will then automatically move on to a screen with switches so you can choose which information the account will bring to your new iPad - Mail, Contacts, Calendars, and possibly other items too, depending on the account. Turn off switches for any items you don't wish to be on your iPad, then tap Save.
  4. Once added, you should see your account in the list on the right-hand side of the screen.

If your email account fails to set up you may be asked for additional details about the account, such as incoming mail server settings. We have produced a guide to email server settings for popular UK email providers which may help, but if your provider is not listed you may need to contact them directly for assistance.

Once you have added your account, you can access your emails by touching the Mail icon from your Home screen. If you have set up more than one email account, you can view all your emails in one inbox by choosing the All Inboxes option from within the Mailboxes section in the Mail app.

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How to add and import contacts to your iPad Pro

If you have contacts on your old phone or tablet that you want to transfer over to your new iPad Pro, worry not! By using Apple's iCloud service it's possible to import vCard files and sync their contacts directly to your iPad. Read on to find out more.

Import contacts from an iPad or iPhone

If you have previously been using an iPad, then transferring your contacts couldn't be simpler using Apple's iCloud online sync service.

If your old handset has been set up to use iCloud, then using the same Apple ID on your iPad Pro (2017) will bring your contacts, calendar and other data straight across to your new tablet without the need for any further action.

If you don't have iCloud set up on your old iPad, then that's the first thing we'll need to configure. Your old iPad will need to be connected to a Wi-Fi network, so that we can copy the data from your handset into iCloud. On your old iPad:

  1. Locate and tap on the Settings icon.
  2. Scroll down and tap on iCloud.
  3. If you see your address in the top line, that means you're signed in to iCloud on your old iPad. If not, sign in with the same Apple ID that you have used on your new iPad Pro.
  4. Turn Contacts on.
  5. Select the option to Merge your Data with iCloud. This will upload all of your contacts onto the iCloud.

icloud

If you have already passed the initial setup stage on your iPad Pro (2017) you can turn on the iCloud services following the exact instructions listed above. Once you're signed in to iCloud your contacts will start to download to your new iPad instantly. Once you have backed up your old iPad to the iCloud service, all you need to do is choose the option to use iCloud during the initial setup of your iPad Pro (2017) and your contacts will automatically appear on the device.

Import contacts from an Android tablet or phone

Your Android device has the ability to export its contacts in to a vCard file, the exact type of file which iCloud is able to manage and absorb. Once your contacts are in iCloud it's just a matter of waiting for the data to finish synchronising to your iPad, but if you're unsure how to reach this stage then read our steps below to find out more!

If your contacts are not in the Google account on your old Android device, we'll need to get them there in order to transfer them to your iPad, so you'll need to work from step 1 below. If your contacts are already in your Google account, you can skip through to step 10.

To migrate your contacts from your old Android device into your Google account:

  1. On your Android handset, tap the Contacts icon on your home screen, or within the applications list. On some Android handsets, this app is called People.
  2. Tap the Menu key, either as a button below the screen with three lines on or as an on screen button in the top-right corner, with three dots on.
  3. Tap Import/Export. Some Android handsets require you to press More before you can see the import/export settings.
  4. Tap Export to SD card, or Export to storage depending on your previous phone.

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  1. Once exported and you're back viewing the contacts list, tap the Menu key once again.
  2. Tap Import/Export as we did in step 3.
  3. Tap Import from SD card, or Import from storage depending on your handset.
  4. When asked where to import the contacts to, tap Google or the Google email address.
  5. Depending on your particular handset, you may be asked to choose which contacts to import. If so, select All contacts. Your contacts will now be in your Google account!

Now that your contacts are in your Google account, we can extract this information and put it into the iCloud account so that it syncs through to your iPad.

  1. On your PC, head over to Google's contacts page and sign in with your Google email address and password.
  2. Google contact exportAt the top of your list of contacts, press More, followed by export.
  3. Make sure that the all contacts radio box is ticked, as well as vCard format. Press export to download your contacts to your computer.
  4. From your computer's web browser, visit the iCloud website and sign in using your Apple ID and password.
  5. Click on the Contacts square to see a list of all your contacts currently residing in your iCloud address book.
  6. Press the Settings icon in the bottom-left corner of the Contacts page. This looks like a cog or gear.
  7. From the menu which appears, click on the import vCard button and browse to your downloads folder. After picking your vCard to import and pressing OK, your contacts will start to appear in iCloud! Within minutes, your iPad Pro (2017) will start to show the same contacts too.

Import contacts from a BlackBerry

To manage your BlackBerry contacts we first need to move them to your computer. In order to do this, you must first download and install the BlackBerry Desktop Software. When the software is installed, follow the instructions below to continue!

  1. Connect your BlackBerry to your computer using a microUSB cable and wait for BlackBerry Desktop Software to recognise the phone.
  2. Click on Organizer in the left-hand panel of the software and tick the Contacts box.
  3. When asked to choose the sync direction, choose one way to your computer only.
  4. Under Contacts account, make sure Windows contacts is selected. Press OK to continue.
  5. Press Sync Organizer in the bottom right-hand corner of the software to move your BlackBerry contacts to your Windows address book.
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  1. Now that your contacts are stored inside Windows contacts we can sync this data to your iPad through the iTunes program. if you haven't already, install iTunes from Apple's download page, making sure that your iPad Pro (2017) is not connected to your computer while you install the software.
  2. If iTunes is now installed on your computer, connect your iPad via the supplied USB cable and click on the Info tab at the top of the summary page.
  3. Now that you're on the Info tab you will see a tickbox to sync your contacts. Check that iTunes is set to synchronise with your Windows contacts, tick the box and press Sync in the bottom left corner of iTunes.
  4. Your contacts will now appear on your iPad! If you've signed in to iCloud on your handset, your contacts will now start backing up to Apple's cloud storage service.

Import contacts from a Windows phone or tablet

To move contacts from a Windows Phone device to your iPad Pro, we need to first move the contacts in to your Windows Contacts program on your computer. This is a fairly straightforward process and to find out more, read on!

  1. windows contacts exportIf you're migrating from a Windows phone and your phone is connected to the Internet, you should have a Windows Live (or Hotmail) account already set up on the phone. Under these circumstances your contacts will be saved to the Windows Live website by default. Click the link and Sign in with your Windows Live email address and password when prompted.
  2. Once your able to see your contacts list, click Manage at the top of the page and choose Export from the dropdown list. Your contacts will start downloading as a .csv file to your computer.
  3. On your computer, click on the start menu and open Contacts.
  4. From the top of the Contacts window, press Import and choose CSV as your preferred file format. Press Import to continue.
  5. Click the Browse button to locate your downloaded copy of your Windows Live contacts. Once you've found it, press Next to start importing the contacts in to your computer's address book.
  6. Now that your contacts are stored inside Windows contacts we can sync this data to your iPad through the iTunes program. if you haven't already, install iTunes from Apple's download page.
  7. If iTunes is now installed on your computer, connect your iPad via the supplied USB cable and click on the Info tab at the top of the summary page.
  8. Now that you're on the Info tab you will see a tickbox to sync your contacts. Check that iTunes is set to synchronise with your Windows contacts, tick the box and press Sync in the bottom left corner of iTunes.
  9. Your contacts will now appear on your iPad! If you've signed in to iCloud on your handset, your contacts will now start backing up to Apple's cloud storage service.

Manually adding a contact to your iPad Pro

We've looked at importing your contacts from your previous device, but once you start using your tablet you'll want to add contacts as you go, and edit or update the information on those you already have. Don't worry, we've got that covered too.

Adding a new contact

To add a new contact from your iPad Pro:

  1. Tap on the Contacts app on your Home screen.
  2. You'll see any existing contacts on your screen. To add a new contact, tap the blue + in the top right-hand corner.
  3. Enter the name of your new contact in the fields provided at the top of the screen.
    To add a phone number, tap add phone. Tap where it says Phone to enter the number, and you can change the label home to an alternative by tapping it and picking your choice from a list.
    To add an email address tap add email, and as you scroll down further you can see fields to enter a range of rich contact data such as their address, birthday, and even set custom ringtones and message tones for that contact.
  4. When you're happy with the information you've entered for your new contact, tap Done in the top right-hand corner to save the contact.
  5. Tap All Contacts in the top left-hand corner to go back to your contact list.
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Once you've saved your contact, tap + to add another, or tap the Home button to return to your home screen.

Editing an iPad contact

Editing a contact on your Pro (2017) is not dissimilar to adding a new one, just accessed in a slightly differently.

To edit a contact:

  1. Open the Contacts app from the home screen.
  2. Scroll down and tap the contact you wish to edit, in order to open it.
  3. In the top right-hand corner, tap Edit.
  4. You can now edit the contact's fields as described above, adding or changing the information as required. If you wish to delete any information from a contact, tap the red circle icon to the left of the field and then tap Delete on the right of the line.
  5. If you wish to delete the contact completely, scroll down to the bottom and tap Delete Contact.

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Using the App Store to find new apps

Want to download apps to your iPad Pro? With so many to choose from it's hard to know where to start! Here's how to get those tasty morsels of program goodness from the Apple App Store to your iPad.

How to download new apps to your iPad Pro

Downloading new apps through the App store is a fairly straightforward process, but when you download your first app you may have a little setting up to do with regard to your Apple ID. Follow through our process below and we'll have you downloading apps in no time!

  1. To begin, tap on the App Store icon on the home screen of your new iPad.
  2. The Store will open up with the Featured apps page. This will show you what apps are currently being promoted, either by Apple themselves or by the app's developers. You can scroll down the page to see different sections, and each sections' icons can be swiped across to see which apps are being featured.
  3. Tapping See All at the right of each featured section will show you that selection in more detail.
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  1. At the top left of the main page you can tap on Categories, which breaks up the App Store in to broadly titled, easily navigated sections. Tap Cancel at the top to return to the Featured apps page.
  2. Within the Categories you can see sub-headings to make it easier to browse the type of apps you're looking for; In our example, you can see that Travel then leads into a wide variety of apps .
  3. At the bottom of the main page you will find links to various sections of the App Store. Featured we've already seen, and Top Charts is pretty self-explanatory - quick access to "Top 40" style lists of free and paid apps for you to scroll through (as shown in our example below). Explore allows you to see what people nearby are downloading, which can be quite useful when trying to find your way around a new city, or if you're at a major sporting or musical event. Tapping Search at the bottom allows you to enter the name of an app you've heard about or been recommended. Updates, as the name suggests, is where you can manage your apps and install updates.
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  1. When using the Search function, whatever you type into the box causes results to auto-fill on the page. In our example we're looking for an app called "Trip Advisor" and as you can see, typing in 'trip adv' brings a host of suggestions, including the very item we're looking for. Tap the search suggestion you like the look of, to see what Apps it brings up.
  2. If the button to the right of the App's name says Get, the app is free and there's no cost to yourself. Tapping the word Get will change the box to say Install.
  3. Touching Install will start the download process. If there is a cost, the price will be displayed instead of the word Get and you will be asked to link a card to your Apple ID to pay for this and any future purchases.
browse the app store
  1. If this is the first app you have tried to download to your new iPad Pro, you will be asked to enter your Apple ID information. If you already have an Apple ID (If this is your first iPad you would have been prompted to create one during the initial set up procedure) you should tap Use Existing Apple ID, and sign in. If you do not have an Apple ID, tap Create New Apple ID and follow the on screen directions to create your free Apple ID account. If you have already added your Apple ID by signing in to iCloud, you may just need to put in your password, as in our example.
  2. For ease of use, can can set a time delay of 15 minutes before your password is required again. This will make it easy to install several apps in one session as you won't have to enter your password each time. Tap to Always Require your password or Require after 15 Minutes, as you see fit.
  3. You will need to accept the iTunes T's & C's, and the Apple Privacy Policy (which you can get sent to yourself by email by tapping the provided link) by tapping Agree, then show that you really do agree by tapping Agree again!

search for content

  1. With your account signed in and the Agreements dealt with, your app can now be downloaded. Tap OK for this to happen.
  2. When the app is downloading, you will see a blue progress indicator in the shape of a circle, with a square in the middle. Tap this if you wish to pause/restart the download for any reason.
  3. When the app has installed the progress button will change to an Open button to allow you to access the app. When installed, the app will also appear in the first available home screen space, but you can easily move this if you wish!

When you've finished in the store, press the Home button at the bottom of the iPad's front panel to come back to your home screen. Swipe across to see your newly installed apps!

Managing apps on your iPad Pro

Rearranging iPad apps

When you download a new app, it automatically goes to the first available space on your home screen. You can easily rearrange the apps into any order you want. To do this, just touch and hold your finger on the app icon for a few seconds. All the icons will start jiggling about. Now all you need to do is hold your finger on the icon you want to move and drag it into the correct position. You can move between screens by holding the icon at the edge of the screen for a second or two. When you have finished, press the home button to go back to the normal screen.

Organising iPad folders

Putting your apps in folders makes it a lot quicker to hunt down the app you are looking for. Instead of scrolling through page after page of apps, you can just click on the relevant folder and go straight to the app you need.

To create a folder, all you need to do is hold your finger on an app icon till it starts to jiggle just like when you are rearranging apps. Then just drag and drop an app icon on top of another app icon. This will put both of them in a folder. You can change the name of the folder and drag in some more apps if you want. When you have finished press the home button.

To move items out of a folder, open the folder first then hold your finger on one of the app icons inside it until they jiggle, demanding attention! Then touch and hold on your chosen app, and drag it out of the folder to the home screen. If you drag the last remaining app out of a folder, the folder itself will vanish.

Deleting iPad apps

If you have downloaded an app that you don't like or that you don't want to use any more, you can delete it off your iPad. To do this, just press and hold your finger on the app icon until the icons start jiggling about. You should then see an X in the top left corner of each icon. Tap the X to remove the app. Don't worry, you can't remove built in apps like Phone or Contacts by doing this so you won't be able to cause any problems.

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Securing your iPad Pro (2017) with a lock screen

On an iPad, you have a choice between a Custom Alphanumeric Code (which is a password using letters and numbers), a Custom Numeric Code (numbers only, but as many digits as you like!) or a 4-digit Numeric Code (a good old-fashioned PIN!). You will need to decide which you want to use, so it's worth considering that before you dive into the settings.

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  1. Tap on the Settings icon, then scroll down and tap on Touch ID & Passcode.
  2. In the Touch ID & Passcode menu, tap the blue link to Turn Passcode On.
  3. The default Passcode setting is a Custom Alphanumeric Code - a complex password containing letters and numbers. You can change this by tapping Passcode Options.
  4. Tap your chosen Passcode option to select it.

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  1. Enter your Passcode (our example shows a simple, 4-digit code but a long passcode is set in the same way). When you tap the fourth digit, the screen will advance automatically.
  2. Re-enter your Passcode to confirm it. If the entered Passcodes don't match, you will be returned to the first passcode entry screen to start over. If the Passcode has been entered the same both times, then you will return to the Passcode menu.
  3. The last thing to decide is how quickly you need to enter your Passcode, which is often a balance between usability and security. To change this setting, tap Require Passcode.
  4. Choose your timeout from the list on screen by tapping the interval you'd like to set. A tick will appear on that line, and when you're happy with the setting, tap Back in the top left-hand corner.

You can allow access to certain elements of your iPad when the screen is locked. There are switches to allow access to Notifications, Siri, and other parts of the operating system. Tap any of these to enable them (when on the switches will appear green).

How to set up Touch ID to unlock your iPad Pro

Now that you have set a passcode you may want to enable Touch ID, which is fingerprint recognition to unlock your tablet (meaning you won't have to type in that password, although you can if you want to!).

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  1. To start setting up Touch ID, you'll need to be in the Settings menu.
  2. In the main Settings menu, tap Touch ID & Passcode.
  3. Enter your Passcode to access the settings.
  4. Tap Add a Fingerprint.
  5. To start adding your fingerprint, place your finger or thumb onto the Home button, but don't press it. Lift and replace your finger as prompted on screen, moving it very slightly as you do so. When the middle of your print has been scanned, you will be asked to place your finger in different positions on the home button to scan the edges.

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  1. When your print is fully scanned, you will see the Complete screen, advising that your fingerprint has been captured and Touch ID is ready. Tap Continue.
  2. As you add fingerprints, they will be numbered. You can change the names (so you know which print is which) or delete prints from the phone by tapping on the name and then editing or deleting as required.
  3. When you've changed the name of a print, tap Done on the keyboard to save the new name.
  4. Touch ID will be immediately activated for unlocking your iPad, and for Apple Pay. To allow iTunes and App Store purchases to be authorised with your fingerprint, tap the switch to turn it on then enter your Apple ID password.

You can add up to five fingerprints, so setting up fingerprint access for family members can be done too. A word of caution though, remember that if you've added the ability to use fingerprint scanning to authorise iTunes and App store purchases, anyone who's fingerprint is added can do that too!

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Sending emails and attachments from your iPad Pro

To send an email, you must have already set up an email account on your iPad. If you haven't added your account yet, please check our chapter on adding an email account for more information.

  1. Find and open the Mail app from your home screen. This looks like a white envelope and if you've received emails already, there may be a red badge on it bearing a number which represents the amount of unread emails.
  2. The Mail app will open your latest email. To view your inbox, tap Inbox or All inboxes in the top left-hand corner of the screen.
  3. When you can see your email inbox, tap the compose button. This looks like a pen and paper, and is found in the top-right corner of the email inbox screen.
  4. The screen will now show blank email, ready for you to start writing.

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  1. New emails will always send from your default email account (which is usually the first one you've added). If you have more than one account on your iPad Pro (2017) and wish to switch accounts to send from, it's easy to do. Tap the Cc/Bcc, From: line which shows the email address you're sending from, then tap the email address shown to change it to another account.
  2. To add a recipient, tap into the To field. To browse your contact list, tap the + button at the right-hand side of the screen. You can also start to type their name, and any matching contacts will be shown enabling you to select the one you're looking for (as shown in our example). If you don't have the contact saved in your tablet already, simply tap in the to box and start typing the email address you wish to send to.
  3. Tap into the Subject line to add a title to your email.
  4. Tap into the main window (above the pre-loaded Send from my iPad signature) to place the cursor there and type your message. When you're ready to send your email, tap Send in the top right-hand corner.

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Add an attachment to an email

iPads have had the ability to add photos and videos from the tablet as an attachment since iOS7 was launched in 2013, but you can now also add attachments from an online storage such as Google Drive or Dropbox.

Attach a Photo or Video from your iPad

  1. Start by creating your email as described above.
  2. To add a photo or video, tap the camera icon to the right of the keyboard's top line.
  3. Navigate through the photo folders you have created on your iPad to locate the image or video you wish to send, and tap it to select it.
  4. To select the photo and attach it to your email, tap Use. You can only attach one at a time, but there's nothing to stop you adding another one!
  5. Now that you've added your attachment(s), tap Send to get it on its way!!

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Add an attachment from an online storage app

In order to add attachments from an online storage account such as Dropbox or Google Drive, you will need to have the app for that service installed on your iPad Pro, and be signed in to your account in the app in order to access your files.

  1. Create your email as described above, then tap the paper clip icon to the right of the keyboard's top line.
  2. By default, your iCloud Drive storage will open. If this is where your file is, navigate through your folders and select it. To add an item from an alternative storage, tap Locations.
  3. The first time you use this feature, you will need to enable access in order to use an alternative storage source. Tap More....
  4. The Manage Locations screen allows you to select which storage apps you'd like to be able to add files from. Tap the switch to the right of your chosen app to enable it (it turns green) then tap Done.

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  1. You will then be back at the iCloud Drive screen. Tap Locations again to open your storage choices.
  2. This time all of the storage apps you enabled in the previous screens should be available to you in the menu. Tap the correct one to explore the files and folders therein.
  3. Navigate through the folders to locate the file you're looking for, and tap it to attach it to your email.
  4. When you've added your attachment(s), tap Send to get it on its way!

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Read our tips to learn more about your phone

So that's your new Apple iPad Pro (2017) set up with the wizard completed, your contacts added, and your emails coming through. You've also learned how to download an app from the App Store. Before we finish, here's a few hints and tips to help you on your way

Questions?

If you have a question about your phone and can't find the answer here, why not post a comment at the bottom of the page and share it with us!

Use two apps at once with Slide Over and Split View

Do you want to manage your Calendar while you're checking your Email? No problem. Need to look up something online using Safari without losing your place in iBooks? Now it's easy!

Slide Over allows you to quickly use a second app without closing the first (or leaving the screen) and Split View allows you to run two apps on the screen at once - no more having to switch back and forth!

Quickly use a second app using Slide Over

In our example, we have Safari open on the screen, and we want to check something in the calendar:

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  1. With your first app open on screen, swipe in from the right-hand edge of the screen to open Slide Over.
  2. This will open a panel running the last app you used (before the one in the main window). To change this to a different app, drag down the small grey bar from the top of the Slide Over panel. the app in the main window will dim down into the background.

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  1. Scroll through the list of apps to find the one you wish to open, and tap it to open it in Slide Over.
  2. With your chosen app open, you can now use it as if it were on the main screen. To dismiss it and go back to your original app (Safari in our example) swipe the second app to the right-hand edge of the screen.

Use two apps side-by-side with Split View

Having opened a second app with Slide Over as shown above, switching to Split View couldn't be simpler.

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  1. With a second app open in Slide Over, swipe the white bar towards the middle of the screen. A black bar will appear, dividing the apps. the dimmed down background app will brighten again, and this indicates that Slide Over has switched into Split View. Both apps are now completely usable, independent of each other.
  2. To change the second app, swipe the grey bar down from the top of the screen and select a different app from the list. To close Split View, drag the divider across to the right-hand edge of the screen.

As you see, using Split View is an evolution of Slide Over, and makes it easy to just "get things done" without the hassle of constantly switching back and forth between two apps.The power of the iPad Pro (2017) means that you will be able to use two high-performance apps side-by-side without it missing a beat, which is great if you get a Face Time video call when you're in the middle of editing a picture!


Manage Notifications

Notifications are your tablet's way of telling you what is happening within an app. This may be information such as a message or email arriving, Whenever you install an app, it will have its own pre-determined settings about how it interacts with you (via notifications) but you can easily change them, or stop notifications from happening at all.

Lock screen notifications on the iPad Pro (2017) come in two main forms, Banners and Alerts. Banners appear at the top of the display, and Alerts which appear in the middle of the lock screen. The only real difference when using your iPad is that Banners disappear automatically after a few seconds, but Alerts require an action (usually just a tap) before they vanish.

Your iPad has a Notification Centre which will show you all of the notifications you've received in the last 24 hours, that you haven't already actioned - if you OK an alert for example, then it won't show in the Notification Centre.

Access the iPad Notification Centre

Swipe down from the top edge of the iPad Pro (2017) display, and you will see two headings at the top of the screen - Today and Notifications.

  1. ipad Pro (2017) 10 tips 7Today shows you a summary of items your tablet knows about your plans for the day - the weather, any calendar entries, and any other information you've given it access to. You can scroll to the bottom and Edit the apps that can display information here.
  2. Notifications shows you all information from the last 24 hours that you haven't already actioned. All apps that generate notifications can appear in this list, unless you choose to exclude them (we'll show you how to do that in the next section).
  3. Tapping on any notification in this list will take you to the piece of information within the app that generated it - tapping on the Twitter notification in our example would open the Twitter app at that specific tweet.
  4. To clear notifications from a given app, simply tap the X on the right hand end of its title bar, then tap Clear. There isn't a clear all function, unfortunately, so you'll need to do that for each app in the list to empty the list completely.

How to change an app's notification preferences

In our example we'll look at the eBay app, but every app has the same basic settings as far as notifications are concerned.

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  1. From the Home screen, locate and tap on Settings.
  2. In the main settings menu, tap Notifications.
  3. At the top you will see options to show the order in which notifications are displayed within the Notification Centre. You can change this by tapping on this and selecting another option.
    Below this you will see a list of all the apps on your iPad, and beneath their name you will see their notification preferences. To edit an App's preferences, tap its name (we're looking at Game Center in our example).
  4. You will find switches to control whether to Allow Notifications, whether to Show on Lock Screen or in the Notification Centre, and other options. You can also choose whether notifications should show as banners or alerts when the iPad is unlocked, or not at all, by tapping the appropriate option.

When you're happy with your setting for that app, tapping the blue arrow in the top left-hand corner will take you back to the menu allowing you to edit another App's settings.

Quick actions from notifications

If you receive a text or email while you’re using your iPad, you’ll get a banner notification that appears at the top of the screen. You can get rid of this by swiping it upwards to carry on with what you’re doing. However, if you swipe it downwards, you’ll get access to a few other options.

Swiping downwards on a text message notification will bring up the keyboard, allowing you to immediately respond to the message without having to switch applications. Swiping down on an email notification gives you the option of replying to or deleting the email.

On the lock screen, you can also swipe from right to left on an email notification to send it straight to trash without even unlocking your iPad.

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