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Huawei Mate 9 User Manual & Setup Guide

If you need a manual or help with the setup of your Huawei Mate 9, check out our user guide to start using your handset, connect to the internet and more!

  1. Unboxing and assembling your Huawei Mate 9
  2. Set up your phone for the first time
  3. Connecting to Wi-Fi and mobile networks
  4. Find out how to add your email accounts
  5. How to add and import contacts to your Huawei
  6. Using the Play Store to find new apps
  7. Securing your Huawei Mate 9 with a lock screen
  8. How to make phone calls on your Huawei Mate
  9. Send text & picture messages
  10. Sending emails and attachments on your Mate 9
  11. How to set alarms on the Huawei Mate 9
  12. Read our tips to learn more about your phone

Click here for Huawei's Mate 9 user manual

Unboxing and assembling your Huawei Mate 9

Inside the box* you should find:

  • 1 x Huawei Mate 9
  • 1 x Mains power adapter
  • 1 x USB C lead
  • 1 x In-line earphones
  • 1 x Information pack

*some box contents may vary

The Mate 9 takes a nano-SIM card, which goes into a tray slotted into the side of the handset. If you wish to expand the storage space available by adding a microSD (memory) card, you'll need to have that to hand as well.

Insert the SIM and Memory Cards

The Huawei Mate 9 is a unibody handset. This means that there is no separate back cover and the battery is also not removable. Instead of residing under the back cover, the SIM and memory cards will need to be placed into a tray which slides into the left-hand edge of the phone. In order to remove the tray you will need to locate the SIM tool, which is a metal clip with a pin one end of it attached to the underside of the information pack cover.

Put the Mate 9 on a flat surface, with the screen facing up and the left-hand edge facing you. On the edge of the handset near the top, you should see the outlines of the tray with a pinhole at one end. Using the SIM tool, press the pin through the hole in the end of the drawer against a spring pressure to release the drawer. This can be eased out of the handset, and will hold both the SIM and memory cards.

Huawei mate 9 insert sim

The nano-SIM card should be placed into the smaller cut-out in the tray, which is at the end that is inserted into the phone first. Install the SIM with the gold-coloured contacts facing down, and correctly orientated so that the cut-off corner enters the phone's body first, as shown in the image.

If you wish to install a microSD (memory) card, this goes into the outer cut-out. Place the microSD card carefully into it, with the gold-coloured contacts facing down and the card aligned to that it slides into the phone narrow end first. Carefully slide the tray into its slot, and press it home so that it is flush with the handset's body.

Now that the cards are installed, you can press the power button and start configuring your new phone! Read through the other chapters in this guide to discover how to set up your emails, download apps, and import your contacts!

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Set up your phone for the first time

The setup wizard will help configure some basic settings on your new Mate 9 and get the handset ready for use.

If your SIM card is active, you may be asked to choose your network operator from a list. If you see this screen, tap on the correct network name to make sure you get some phone signal.

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  1. Select your language by tapping on it (English (UK) is pre-selected by default) then tap Next.
  2. Choose the region you're in, then tap Next.
  3. You will have to accept the terms and conditions in order to proceed. You can inspect them by tapping view it, and when you are ready tap Agree.
  4. The weather service uses your location to find out the weather in your area. Without permission to access location services, the weather app won't work. Tap Agree to use the service, or disagree to skip this step.

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  1. Wi-Fi+ gives you an improved internet experience by switching between Wi-Fi and mobile data more intelligently. If you prefer to keep total control over your internet, you can do so by tapping disagree. If you prefer the sound of an enhanced internet experience, tap Agree.
  2. Make sure to turn on the Wi-Fi switch so that it lights up blue, you will be asked to connect to a Wi-Fi network. Find and tap on your wi-fi network name from the list. You can Skip this step if you wish to do this later, but we would always recommend connecting to Wi-Fi as you will avoid any possible internet charges.
  3. Enter your wireless password when prompted. This should be on your router, although it may also be called a WEP key, WPA key or wireless passphrase. You can check what you typed by tapping the eye on the right of the password box. When you are ready to proceed, tap Connect.
  4. Once you are connected to the wireless network you've chosen, tap Next to continue.

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  1. Next you have the option of adding a Google account, which is always a good idea on an Android phone. A Google account (an or email address) will help back up your data securely and allow you to download apps from the Google Play Store. If you don't already have a Google account, touch the link to create a new account and complete the on screen form to create a new account for free.
  2. To sign in, enter your existing Google Gmail address and tap the next button to continue. If you are creating a new account, complete all sections of the on screen form to complete the sign-up for a new Google account. When prompted, enter your Gmail password and press Next.
  3. There is an on-screen advisory about the various Terms of Service, which you can inspect by tapping on each link in turn. When you are ready to proceed, tap Accept.
  4. The next page is about background services your Google account can perform. The options are all ticked by default, so if you wish to opt out of any service here untick the box. The first section is allows the Mate 9 to Back up to your Google account which is extremely useful when it comes to upgrading or replacing a lost or damaged handset, and therefore something we would recommend. Scroll down or tap the down arrow to see the other options.

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  1. You will now be invited to protect your phone (and all of your accounts and data) by setting up a screen lock. You can Skip this if you wish (not recommended) but we would always advise you to tap Set screen lock type.
  2. Tap to choose whether to set up a PIN, pattern or password lock screen, or Skip this if you've changed your mind (we also cover this in a later chapter).
  3. If you've used this Google account on a previous phone, you can restore some of the settings you've used in the past by tapping keep your apps & data. Otherwise, choose set up as new to treat it like a new phone - you can still reinstall all the apps you've had previously.
  4. A Huawei ID allows you to back up your handset using Huawei's own servers and also gives you access to exclusive content. You can Log in with your Huawei details, create a New account, or Skip this step entirely.

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  1. If you have another phone with you that you would like to transfer information from, you can do so on this next page. You may need a computer to install the HISUITE software onto. If this is your first phone, tap Set as new phone at the bottom of the screen.
  2. The fingerprint sensor on your phone can act as another way of interfacing, and you can swipe your finger across the sensor to scroll around your phone, image galleries and other functions. Tap next to confirm you've read what the sensor is capable of.?
  3. Enrolling a fingerprint will let you unlock your phone using your fingerprint. Tap Enrol to add a fingerprint now, or press skip to continue this later. We explain the lock screen in a later chapter of this guide.
  4. That concludes the setup wizard! Tap Get started to start using your new phone.

Now that you have completed the setup wizard, you will be looking at your home screen. At the bottom of the home screen is the navigation bar, which displays virtual buttons to help you.

Huawei Mate 9 Setup 5navigate around your phone. The Triangle is a back button when pointing left, or when pointing down it will drop the onscreen keyboard out of the way. The Circle is the Home button, which will always return you to the home screen view of your phone, and the Square is the recent apps button which allows you to quickly switch between open apps.

Swipe across to get access to your apps, and read on through the other chapters in this guide to set up your email accounts, download apps and more!

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Connecting to Wi-Fi and mobile networks

The Huawei Mate 9 is a wonderful piece of kit, but without an internet connection many of its finest features won't work! New apps can't be downloaded, existing apps can't be updated, and your social networks and email accounts can't retrieve new data! Make sure your phone is working to its fullest by using our short guide below.

Connect to Wi-Fi

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  1. Touch your finger to the top of the phone screen then drag downwards to access your Quick Settings. Hold your finger down on the Wi-Fi symbol to go straight to your Wi-Fi settings.
  2. Check that the Wi-Fi switch is turned on (blue). If not, tap it to turn it on. In the list of network names that appears, locate and tap on your chosen Wi-Fi network name.
  3. When the keyboard appears, enter your Wi-Fi password in the box provided. Your password can usually be found on a sticker on the side or the underneath of your router, and may also be referred to as a WEP key, WPA key or wireless passphrase. Please ensure you replicate any capital letters as passwords are case-sensitive. You can check your typing by ticking the Show advanced options box, and when you are ready to proceed, tap Connect.
  4. When you see Connected under the network name (which should now be in blue) and the Wi-Fi symbol appears next to the signal bars, then you've been successful.

Set up Mobile Internet

Huawei Mate 9 Data IndicatorTo see whether your Mate 9 can connect to mobile data, you need to turn off Wi-Fi with the switch as described in the above section, then check for the data indicator after each step. The mobile data connection is indicated by the letters G, E, 3G, H or 4G appearing next to the signal bars on the top line of the display. When you see this, your mobile data should be working.

To begin checking your mobile data connection, swipe across from the home screen and tap on Settings.

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  1. In order to see the data connection icon, you must first turn off your Wi-Fi connection. Tap Wi-Fi.
  2. On the Wi-Fi line you'll see a switch, which will be blue if Wi-Fi is enabled. Tap the switch to turn it off, then tap the back arrow at the bottom of the screen.
  3. Now that your wireless network connection is disabled, tap More.
  4. To find the correct setting page, tap Mobile network.

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  1. At the top of the page is Mobile Data. This switch needs to be enabled (blue) in order for your mobile data connection to work, so if it isn't already, tap it to turn it on, then check for a letter next to the signal bars.
  2. If you're still having internet issues, tap on Access Point Names. These are the settings that set up your handset for internet access.
  3. If you see your mobile network's name in the list, make sure your network is active by tapping the blue circle at the end of the line to select it. Check again for the letters near the signal bars. If your network settings do not appear in the list of available APNs, then a reset may be required.
  4. Tap the Menu icon at the bottom and then tap Reset to default. You may need to select your network from a list once the reset has completed.

If all these steps fail, then you can enter your network's Access Point Name settings manually. Tap the Menu button and choose New APN from the list which appears.

On the new page we can type in the settings for your network. We have produced the Geek Squad guide to APN settings to assist you with these. When you've finished typing in the boxes, tap Save at the bottom of the screen.

If you are still struggling to get your handset connected, then you can ask your mobile network to send some configuration messages through to your phone, or take a look at our support options to help you get set up.

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Find out how to add your email accounts

Your new Huawei Mate 9 can manage multiple POP, IMAP and Exchange email accounts with a minimum of fuss. Follow our guide below to start receiving your emails on your new smartphone!

Gmail Account Setup

We covered setting up a Google account in the initial setup, but if you didn't complete it then you can add one now.

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  1. From the home screen, swipe across then tap on the Settings icon.
  2. Scroll down the main Settings screen and tap on Accounts.
  3. You will now see any accounts which are already set up on your Mate 9. Tap Add account.
  4. On the list of account types, tap Google to start adding a Gmail account to the phone.

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  1. If you are new to Google, tap Create a new account and complete the form. To sign in with an existing account, type in your Google email address and press Next.
  2. Enter your password on the next page and press Next.
  3. You must agree to the Terms of service and Privacy Policy in order to use the Google account on your new handset. Tap a link to inspect any which you would like to look at, then tap Accept.
  4. The Google account can be used to back up your apps and settings, which you can opt out of by unticking the box.
  1. You might be asked to set up some payment details in order to purchase apps and other media from the Play Store. This is optional, as many apps are free. Select your billing option or choose No, thanks to leave this for now, then tap Continue.

The newly-added Google account should now show in the Accounts section, and your emails will start to arrive in the Gmail app very shortly.

Email Account Setup

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  1. From the home screen, swipe across then tap on the Settings icon.
  2. Scroll down the main Settings screen and tap on Accounts.
  3. You will now see any accounts which are already set up on your Mate 9. Tap Add account.
  4. If you have an Exchange email account (often used by employers, or education providers) choose Corporate. For all other account types, tap Email.

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  1. Most email accounts can be configured quite quickly, simply type in your email address and password, then tap Next to continue.
  2. To enable the Email app to work correctly, you will be asked to give it permission to access such things as your contacts and storage. Tap Enable to allow this, or Settings to disable some of these options if you wish.
  3. Your Mate 9 will then contact the email provider to download the correct settings to allow it to access the email servers.

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  1. If all goes well and the account sets up, you may be able to alter some account options. The top line shows the Sync frequency, which is how often your handset checks for new mail. Tap this to choose how often to look for new mail.
  2. Checking for new mail more often will keep you up-to-date, but also uses more power, so a good tip is don't check more often than you need to.
  3. Check the other options to see whether you are notified about mail arriving, and about downloading attachments. When you are happy with the settings, tap Next.

Email will now be delivered to the Email app which you can find on the home screen.

If your account failed to set up automatically, you will be returned to the main email setup page with the boxes completed with your email address and password. In order to add your email account to the Mate 9 you will have to do a Manual Setup. You will need to know the type of account you have (POP3, IMAP or Exchange) and additional, account specific information.

This additional information will include the account Username, Password, and also incoming & outgoing mail server settings, all of which will have to be entered onto the form. If your account is an Exchange account, you will need to know domain and Exchange server information.

We have written a guide to email server settings for most of the popular UK email providers to help you complete these, but if your mail provider is not listed, or your Exchange email account is provided by your company, you may need to contact them directly for detailed assistance.

If you are still having difficulty adding your email account, why don't you check out our support options and give us a call at any time 24/7 on 0800 049 3040

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How to add and import contacts to your Huawei Mate

Huawei P8 contacts stretch

Moving from one phone to another can be a pain, especially when you have a lot of contacts to transfer. If you're not sure how to migrate your contacts and phone number from your previous phone, check out our guide to moving data to a Huawei smartphone where we'll help you every step of the way. Click the link to find out more.

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Using the Play Store to find new apps

play store stretch

The Google Play Store is the best place to download apps and games from, as each app is checked by Google and all your downloads are saved so you can find the apps you've enjoyed in the past. If you're new to the Play Store, let us show you around with our comprehensive guide to installing new apps. We'll help you reinstall apps you've already used and discover new ones to enjoy, so click the link to find out more.

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Securing your Huawei Mate 9 with a lock screen

Your Huawei Mate 9 has a lot of valuable information on it, and will likely be signed into accounts inside various apps to give you quick access to your data; Email, social media and file sharing apps to name but a few. The best way to keep all of this data from prying eyes is to secure your handset with a PIN or Password. Read on to discover how!

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  1. From the home screen,swipe across then tap on Settings.
  2. Scroll down the settings menu and tap on Screen lock & passwords.
  3. To set up lock screen security, tap Password.

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  1. Choose what type of unlock method you'd like to use; None is the default, insecure method with just a swipe to unlock the screen, Pattern allows you to draw a pattern on a grid of dots, PIN is a numerical code of at least four digits and Password is a longer, more complex security code. To proceed, tap your chosen method. If you want to use fingerprint unlocking, you need to set up a normal security screen first.
  2. We're entering a four digit PIN, but a password is set in much the same manner. Enter your chosen code via the keyboard (a pattern requires you to set a PIN as a backup!).
  3. Confirm your unlock PIN or Password by entering it again, then tap Done.
  4. Your new lock is now set, and you will be asked about using your fingerprint to unlock your phone. Tapping Cancel will set the lock screen you've just created, and allow you to see the other options. Tapping Enrol will take you straight into the fingerprint settings, which we cover from step 2 below.

Your new method of securing your lock screen will be displayed. In order to change it, you will need to enter it when you tap on that option. You can change the time needed for the lock to be activated after the display times out by tapping Secure lock settings and then Lock automatically.

If you do change this, remember that although your screen may have gone off, your handset may not be locked securely until a period of time has elapsed. When you're happy, tap the Home button to return to the home screen.

How to Unlock your Mate 9 with your Fingerprint

The Huawei Mate 9 has a fingerprint scanner on the back of the phone. You can register up to 5 fingerprints to enable you to unlock your phone quickly without having to enter a password every time, and you can also use added fingerprints to authorise apps and purchases where these are allowed.

In order to set up fingerprint recognition, you need to be in the Lock Screen and Security section of the Settings menu (Settings > Fingerprint ID > Fingerprint management). If you haven't already added lock screen security in the form of a PIN or Password (as advised in the section above) you will be required to set this up as a backup should your fingerprint not be able to be scanned. If you have then you will be prompted to enter the password to unlock the fingerprint settings.

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  1. Tap New fingerprint.
  2. Place your finger onto the sensor and lift it off as prompted on screen.
  3. As more of your print is scanned you may be prompted to move your finger slightly.
  4. When your print is fully scanned you will see a Success screen. Tap OK. Your fingerprint has now been registered.

Managing Fingerprints

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  1. To add further fingerprints, tap New fingerprint and repeat the process.
  2. Further down the screen you will see settings to allow you to use the sensor to take photos, answer calls and control other aspects of your phone.
  3. To alter the settings of a stored fingerprint, touch and hold its name.
  4. To change the name (to help identify which print is which, for example) tap Rename. Tap Delete to remove the print and its saved data from your Mate 9.

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How to make phone calls on your Mate 9

Making a phone call is one of the most important functions of any smartphone, but it's easy to get distracted with everything else your Mate 9 is capable of! Find out how to make and receive calls on your new Huawei Mate 9 with these short steps.

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  1. The first step to making a phone call is to open the Phone icon from the home screen by tapping on it. This is in the bottom-left corner by default.
  2. To make a call, dial a number and press the green button to start the call. If you want to call a contact in your phone, you can use the keypad to spell out their name. There are letters below each number, tap the numbers to spell the name (for example, spelling out "Ben" by tapping "236") and the Mate 9 will find them in your contact list! If you know more than one person with the name you're searching, you'll need to tap the correct contact from the suggestions.
  3. If you prefer, you can search your contacts directly from the Contacts screen by tapping into the search box at the top. Contacts can be found at the top of the phone screen.
  4. Mark contacts as favourites (by tapping the star on their contact card) and the Favourites tab gives you quick shortcuts to dial them!

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Send text & picture messages

With so many ways of getting in touch with people, it's easy to forget that texts are a big part of any smartphone. To find out how to send text and picture messages from your Mate 9, check out the following steps.

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  1. Find and tap the Messaging app from your home screen. The icon looks like blue and white speech bubbles, and if you have unread messages, you will see a badge in the corner showing you have unread items.
  2. To compose a new message, tap + New message at the bottom of the sceren.
  3. Now you're looking at a blank text message. Pick the recipient by tapping in the To box.
  4. You can enter a mobile number directly using the numeric keyboard, or you can start to type a contact's name. If you're entering text, matching contacts will appear below as you type. Tap on the contact you're trying to text to select them as the recipient.
  5. Now you've chosen who you're messaging, it's time to type out what you want to say. Tap into the type message box and type your message. To send it, tap the arrow to the right of the text box.

Add an Attachment to Send an MMS Message

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  1. If you want to add an attachment, such as a picture, video or sound recording, tap the + to the left of the text box.
  2. Options will appear in place of the keyboard to allow you to choose what you'd like to attach to your message. You could take a new photo using the camera, attach a picture that's already on your phone or one of many other options, each of which can be selected by tapping on the icon. (If you're sending a picture or video, it will be sent as a Multimedia message and you'll see MMS appearing in the text input box to advise you).
  3. Once you've attached your item, it will display in the body of the message, allowing you to add further text before you send it by tapping the arrow.

How to Delete a Message Thread

If you'd like to delete a thread of messages from your handset, open the Messaging app and huawei Mate 9 messages 9locate the thread you'd like to delete by finding the other person's name in the message list.

Touch and hold on their name, and a tickbox will appear beside it. When you see this, look at the bottom of the screen and tap the bin icon to delete the thread.

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Sending emails and attachments on your Mate 9

To send an email, you must have already set up an email account on your Mate 9. If you haven't added your account yet, please check our chapter on adding an email account for more information.

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  1. Find and open the Email app on your Mate 9. When you can see your email inbox, tap the compose button at the bottom of the screen.
  2. New emails will always send from your default email account (which is usually the first one you've added). If you have more than one account on your Huawei Mate 9 lite and wish to send it from a different account, tap the down arrow at the right of the From line and change the email address you're sending from.
  3. Tap into the To line to select the intended recipient. Type their name using the keyboard, and any matching contacts will appear. Tap on the correct contact to add them to the recipient list.
  4. You can add further recipients, send copies to yourself or others, and also enter a Subject for your email by tapping into the respective fields and entering the information.
  5. Once you've entered all the information in the header, scroll down if necessary and tap into the main window. Write your email, and if you are just sending the text, tap the arrow at the top right-hand corner of the screen to send it on it's way.

Add an Attachment to your Email

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  1. To add an attachment, tap the link icon just above the keyboard, on the right of the screen.
  2. When the menu opens, you can choose from where to attach the item.
  3. Navigate through the on-screen menu to find the item you want, tap it to select it (you can add more than one item by selecting as many as you like in this way) and then tap the tick in the top right-hand corner to add the attachments to your email.
  4. You may be asked about resizing your images. This is a good idea if you're using mobile data, as smaller images are quicker to send, and will use less of your data allowance.
  5. Add further attachments if you wish, and compose your message. To send, tap the right-facing arrow.

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How to set alarms on the Huawei Mate 9

The Alarm is found in the Clock app of your Mate 9. You can access it by tapping the clock on your home screen, or in the Tools folder. Once the Clock app opens, tap Alarm at the top of the screen.

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  1. You will now see all the alarms that are currently programmed, along with switches to activate them. To edit an existing alarm, tap on it. To set a new alarm, tap the add button with the + sign in the bottom of the screen.
  2. On the alarm setting screen, you can set the time of the alarm by dragging your finger up or down on the hour. Once you've picked an hour, it's time to repeat the process for the minutes.
  3. Repeat allows you to set one alarm to sound on several days - great if you work Monday to Friday, or like a lie-in at weekends!
  4. Label allows you to set a custom label on an alarm to help you identify which one you're trying to set.

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  1. You can now customise your alarm with a custom alarm tone, and choose to have the Mate 9 vibrate while the alarm is sounding. Tap the tick at the top of the screen when you're finished.
  2. Use the switches to set or unset an alarm as you see fit. To delete any alarm, touch and hold on one of the alarm lines.
  3. You can delete any alarm by tapping the - in the red circle on the correct line. When you;ve finished deleting, tap the X in the top left-hand corner to return to the Alarms screen.
  4. The Settings icon allows you to choose whether the alarm sounds even of the phone is silenced, and offers controls for the snooze and ring duration.

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Read our tips to learn more about your phone

Now you've set up the basics on your Huawei Mate 9, let's finish off this guide by giving you a few tips to help you get the most out of your new phone.


If you have a question about your phone and can't find the answer here, why not post a comment at the bottom of the page and share it with us!

Sign in with Two Accounts

Huawei mate 9 tips 1Your Mate 9 has the ability to sign in to apps like Facebook, WhatsApp and other services with more than one account. This may not sound like a big deal, but if you have multiple accounts for work, home, hobbies and other reasons then you'll be glad to avoid having to keep logging in and out of your most frequent apps!

Open your apps list and scroll down until you find App twin, then tap on it to continue.

When you first use the phone, you'll only see two apps listed - WhatsApp and Facebook. The more apps you download, the more will appear here in this list!

When you turn on App twin for an app, just tap on the switch to the right of the apps name to activate. A new icon for the app will appear on your home screen, which can be configured for your second (or third, or fourth) account.

Optimise and Clean out your Phone

The Mate 9 incorporates a great Phone Manager app to help you keep your new phone running as quickly and efficiently as possible.

  1. Huawei Mate 9 - tips 3From the home screen, swipe across and tap on Phone Manager.
  2. Tap where it says Scan. The phone will run a diagnostic to see what improvements can be pade, perhaps by shutting down background processes, or closing open apps. Once this has been run, the circle will display a number representing the phone's efficiency (100 meaning 100%) so the higher the number, the better the phone should be running.
  3. If the circle is orange instead of blue, tapping it will carry out all the suggested actions, optimising the phone's performance. They can also be carried out individually by tapping on the relevant lines below the circle.
  4. On the main Phone Manager window there are also icons beneath the circle. These open further settings to enhance the phone's performance. Within these extra settings, Power saving allows you to change the phone's power plan, which is great to help eke out a low charge whilst still being able to use the phone; Notification manager allows you to stop apps from posting to your notifications area; Networked apps allows you to stop specific apps from connecting to the internet.

So, there you are - your brand new Huawei Mate 9 should be ready and raring to go! If you have any problems along the way, remember that Geek Squad is on hand around the clock to help you find the solution to all your tech problems.

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