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Wileyfox Spark User Manual & Setup Guide

If you need a manual or help with the setup of your Wileyfox Spark, check out our user guide to start using your handset, connect to the internet and more!

  1. Unboxing and assembling your Wileyfox Spark
  2. Set up your phone for the first time
  3. Connecting to Wi-Fi and mobile networks
  4. Find out how to add your email accounts
  5. How to add and import contacts to your Wileyfox
  6. Using the Play Store to find new apps
  7. Securing your Wileyfox Spark with a lock screen
  8. How to make phone calls on your Wileyfox
  9. Send text & picture messages
  10. Sending emails and attachments on your Wileyfox
  11. How to set alarms on the Wileyfox Spark
  12. Read our tips to learn more about your phone

Unboxing and assembling your Wileyfox Spark

First of all, let's make sure you have everything you need. Inside the box* you should find:

  • 1 x Wileyfox Spark
  • 1 x Battery
  • 1 x USB cable
  • 1 x Information pack

*some box contents may vary


In order to install the SIM and memory cards, you will need to remove the back cover of the Spark. On the bottom edge of the handset you will see the charging port/micro USB connector. Use your thumbnail in this notch to prise the back cover away from the handset. When the cover is loose, remove it, then place the handset screen side down on a soft, non-scratch surface.

The micro-SIM goes into a housing at the top of the battery compartment, so if the battery has already been inserted into the phone please remove it. The micro-SIM card slides into the housing on the left, marked "SIM 1", with the contacts side down and the cut-off corner inserted first. Slide the card into place beneath the metal housing until it stops against the edge of the battery compartment.

There is a second micro-SIM slot in the top-centre of the battery compartment, marked "SIM 2". This is only used if you want to use a separate SIM card for mobile data.

Wileyfox Spark insert sim
If you wish to install a microSD (memory) card, this goes into the slot to the left of the micro-SIM, above the battery compartment. The memory card should be inserted narrow end first, with the gold-coloured contacts facing down. Slide the card into place until it stops with the edge of the card flush with the edge of the phone body.

Finally, replace the back cover, pressing it down carefully around the edge to secure it onto the body of the handset. You're now ready to turn the Spark on, customising and personalising it as you go.

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Set up your phone for the first time

Before you turn on the Spark for the first time, please make sure you have inserted the SIM (and memory card, if required) correctly, as described in the previous chapter.

Push the power button on the back of the handset to turn it on, holding it in for a few seconds until you feel a vibration. The phone will then turn on, and display the setup wizard.

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  1. Choose your language, it may already be correct but you can change it by tapping on it. Once you're happy with your language selection tap Next.
  2. In the list of networks which appears, tap the name of the Wi-Fi network you wish to join, or tap Skip to skip this (which I wouldn't recommended, as the Spark will download updates when the setup wizard completes, which may use a lot of data).
  3. Enter the wireless password when prompted. This may be shown on a sticker on your router, and is sometimes referred to as a WEP key, WPA key or wireless passphrase. Check your typing if you wish by tapping the Show password box, and when you are ready to proceed tap Connect.
  4. If successful, you will see the word Connected under the network name, which will now be coloured blue. You should also see a Wi-Fi indicator (a fan-shaped symbol next to the mobile signal bars) on the top line of the display. Tap Next to continue.

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  1. Turn on mobile data to use the internet when you're away from your Wi-Fi network. Tap the switch, when it turns blue your phone will connect to the mobile data network.
  2. Next you will be asked to sign in with your Google account, which will unlock some great features on your phone. Without one you can't browse the Play Store or sync your contacts! If you have a Google account (an email address ending or then enter your Gmail address where indicated and tap Next. If you don't have an account already, you can get one for free by tapping Create a new account.
  3. If you're signing in, enter your Gmail password where indicated then tap Next. If you are creating a new account, fully complete the form.
  4. In order to sign in you have to agree to the Terms of Service and the Privacy Policy. Tap the links to inspect these, and when you are ready to proceed tap Accept.

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  1. The Play Store contains a lot of paid-for content including music and premium apps, as well as free items. You can add your card details now if you want to, set up mobile network billing (if permitted by your network) or redeem a Play Store voucher. You can also ask the Spark to Remind you later if you don't want to complete this now. When you've selected your billing option, tap Next.
  2. You can restore information from your Google account, if you've already used it on another Android phone. Choose the name of your old phone and check the date of the backup - you don't want to restore from a backup from a year ago, as it might not have all your data! Press Next to move on.
  3. Sign into or create a Cyanogen account to use TrueCaller, download more themes and find your phone if it goes missing. Press Skip if you want to sign up later, this can be done at any time.
  4. You will also be asked to allow the Spark to send back diagnostic data (such as performance and battery life information) about the phone. When you are ready to move on, tap Next.
  5. You will now be shown information regarding other Cyanogen services. The paragraphs under each heading outline what this information is used for. Tick the boxes and tap Next to proceed.

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You will now be looking at the home screen of your Wileyfox Spark. Now that your handset is up and running, why don't you read through the other chapters in this guide to discover how to import your contacts, receive email on your phone and download more apps!

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Connecting to Wi-Fi and mobile networks

We covered connecting the Wileyfox Spark to a Wi-Fi network as part of the initial seat up, however if you skipped it or simply need to connect to different Wi-Fi network we'll go through the process here. Your mobile internet connection should have configured itself automatically, if not we've also listed a few steps you can take to get yourself connected.

Connecting to WI-FI

  1. Swipe down from the top of the screen, then tap the Settings icon (it looks like a cog, in the top right corner of the screen)
  2. If it's not already selected, tap the Networks tab at the top of the screen.
  3. Check that the Wi-Fi switch is blue, which means that Wi-Fi is switched on. If it's grey just tap the switch to enable it.
  4. Tap Wi-Fi.

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  1. You should now see a list of nearby wireless networks, tap on the one you want to connect to.
  2. Input the wireless Password when prompted, you can tick the Show password box if you wish to be certain of typing it correctly. When you're ready to proceed, tap Connect.
  3. If successful, the network name will turn blue and you'll see the word Connected underneath.

You can check if the phone is using a Wi-Fi connection by looking for the fan icon in the notification area at the top of the screen.

Connecting to Mobile Data

In order to check and configure the mobile data connection, you will need to turn off Wi-Fi. The mobile data connection is indicated by letters next to the signal bars on the top line of the display. The letters may vary to indicate different speeds (G, E, 3G, H, H+ or 4G), but the presence of any letter here indicates an active data connection.

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  1. From the home screen, swipe down from the top to open the notifications area.
  2. In the top-right corner, tap the Settings icon.
  3. If Wi-Fi is turned on (orange indicator) then tap the switch to turn it off - but remember to turn it back on again once you have got your mobile internet connection working!
  4. If you're still not connected, the settings themselves may be incorrect. Scroll down and tap Data usage. Make sure Mobile data is turned on.

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  1. If it's still not working and you need to check the settings, tap the three dots in the top right corner, then choose Mobile Networks.
  2. The settings that control your handset connecting to the internet are called APN settings, so to look at these tap Access point names.
  3. The active network setting should have an orange dot against it. If this is not next to your network's name, or none of the listed networks are enabled, tap on your network's name in the list to activate it.
  4. If your network isn't listed, or if there are no networks at all, tap the Menu button (three dots in the top right-hand corner), then tap Reset to default. This will read all the available settings stored on the SIM card, and you may be required to select your mobile network operator from a list displayed onscreen. Don't forget to tap the radio button next to the correct access point to enable it.
  5. If after resetting to default you still don't see your network listed, then you can enter the settings manually. Tap the Menu button again and then tap New APN.
  6. Complete the form with your mobile network's correct settings, then tap the Menu button and tap Save. Activate the setting by tapping the circle to put the blue dot into it.

To help you enter the APN manually, we have written a series of Access Point Name (APN) settings guides covering the most popular UK mobile networks to help you. If your mobile network isn't listed, you may need to contact them directly to ask them to send the settings through to your new phone.

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Find out how to add your email accounts

The Spark supports multiple POP3, IMAP and Exchange accounts so if you have one email address for work and a separate one for home, receiving all those emails is simple. Simply follow the guide below to set up your preferred email accounts, along with setting up a Google email (or Gmail), a vital necessity for almost all Android devices.

Gmail Setup

We covered setting up a Google account in the initial setup, but if you didn't complete it then you can add one now.

  1. Swipe down from the top of the screen to open the notifications area..
  2. In the notifications area tap the Settings icon.
  3. At the top of the settings menu are several tabs. Tap the General tab, then tap Accounts and sync.
  4. Any accounts already set up on your Spark will appear. At the bottom, tap Add account.

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  1. Tap Google to start adding a Gmail account to the phone.
  2. If you already have a Google account to add, enter your Gmail address in the space provided, then tap Next. If you don't yet have a Google account you can set one up for free by tapping Create a new account.
  3. If you are signing in, enter the password for your Google account into the space provided and tap Next. If you are creating a new account, complete the form.
  4. In order to add your Google account you will have to agree to the Terms and conditions. Tap a link to look at the relevant agreement, and when you are ready to move on tap Accept.

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  1. Google will offer to back up information from your phone, such as Wi-Fi passwords, apps and their data, among other things. If you don't want this to happen, untick the box, and when you are ready to proceed scroll down or tap More, then tap Next.
  2. You may be asked to set up some payment details in order to purchase apps and other media from the Play Store. Tap your chosen payment method, or skip this by selecting Remind me later, then tap Next.

You will now see the Google account listed on the Accounts and sync page of the settings. Continue adding more accounts, or return to the home screen and then check the GMail app for your messages!

Email Setup

Email from most providers should set up automatically, in much the same way as adding the Google account:

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  1. From the home screen swipe down from the top then tap Settings, scroll down and tap Accounts.
  2. You will see a list of the accounts that are already set up on your Spark. At the bottom, tap Add account.
  3. If you have an Exchange email account (often used by employers and education providers) choose Microsoft Exchange. If you are not certain of your account type, tap IMAP or POP.
  4. Enter your email address when prompted to, then press Next.

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  1. Type in the password for your email account in the space provided and tap Next.
  2. Choose your synchronisation options for how frequently you want your phone to check for email. The more frequent it checks, the more battery it will use.
  3. If your account sets up, you will be asked to choose a name for your account, and also the handset will ask you to then fill in your name in the second box. This will be displayed on any emails you send from your phone so keep it clean! Once you're happy with your details, tap Done to finish the email setup.

If your account failed to set up automatically you will be taken back to the email address and password screen. You can try it again, in case you entered anything incorrectly, but if you still can't move forward you will need to tap the Manual setup button. In order to add your account manually you will need to know your email address, password, and incoming & outgoing mail servers. The port numbers are usually filled in automatically but in some circumstances may need to be changed. Check out the Geek Squad guide to email server settings to assist you with manually setting up your account, but if you are still struggling to get your email added to your phone, why don't you check out our support options and give us a call.

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How to add and import contacts to your Wileyfox spark

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Make sure your data is safely copied to your Wileyfox Spark, with our complete guide to transferring your contacts and data to Android. We've got step-by-step instructions and screenshots to walk you through moving from iPhone, Android, Windows Phone or BlackBerry handsets, so click the link and find out how to back up and restore your contacts with ease.

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Using the Play Store to find new apps

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If you want to add more function to your phone, whether it's a new game or useful app, we'll help you download just what you need. Check out our guide to the Google Play Store where we'll show you around the store and how to search for just the app you're after. If you've used the Google Play Store before, check out how to find all those apps you've installed in the past and reinstall the ones you want with a couple of touches of the screen.

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Securing your Wileyfox Spark with a lock screen

Your Wileyfox Spark has a lot of valuable information on it, and will likely be signed into accounts inside various apps to give you quick access to your data; Email, social media and file sharing apps to name but a few. The best way to keep all of this data from prying eyes is to secure your Spark with a PIN or Password. Read on to discover how!

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  1. From the home screen, tap on the Apps icon.
  2. In the Apps menu, tap on Settings.
  3. Tap the Display tab at the top, then tap Lock screen.
  4. To set up lock screen security, tap Select screen lock.

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  1. Choose what type of unlock method you'd like to use; Swipe is the default method which is quite insecure, Knock Code is a method of using the four corners of the screen to tap out a pattern, Pattern allows you to draw a pattern on a grid of dots, PIN is a 4-digit numerical code and Password is a longer, more complex security code. The relative strengths of each type of security are indicated. To proceed, tap your chosen method.
  2. In our example we're entering a PIN, but a password is set in much the same manner. Enter your chosen code via the keyboard, then tap Continue (a pattern or knock code will require you to set a PIN as a backup).
  3. Confirm your unlock PIN or Password by entering it again, then tap OK.
  4. Your new method of securing your lock screen will be displayed. In order to change it, you will need to enter it when you tap on that option.

Now that you have set up a secure lock screen on your phone, there are some other options to consider. You can choose to delay the lock from engaging, allowing you more time to start using your handset again before you have to enter your unlock code, and you can configure automatic unlocks so that your handset will automatically unlock when you're at home, or when it detects your face looking at it for example.

  1. To change the lock timeout, scroll down the Lock screen settings page and tap Lock timer.
  2. Choose your lock time by tapping on it. Remember that if you change this, your screen may go off but your handset won't be secure until this time has passed!
  3. To configure automatic unlocks, tap Smart lock on the Lock screen settings page.
  4. Tap your chosen unlock to set it up. There will be some security information displayed for each unlock you choose, advising you of the implications of activating each one.

When you're happy, tap the Home button to return to the home screen, then lock it by pressing the power button on the back and try it out!

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How to make phone calls on your Wileyfox spark

Making a phone call is one of the most important functions of any smartphone, but it's easy to get distracted with everything else your Spark is capable of! Find out how to make and receive calls on your new Wileyfox handset with these short steps.

The first step to making a phone call is to open the Phone icon from the home screen by tapping on it. This is usually in the bottom left-hand corner of the screen.

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  1. The phone app will open to the keypad. This can be used to enter the number you wish to call, then tap the blue phone button at the bottom to dial the number.
  2. Your keypad can also be used to spell out the name of a contact. Use the numbers which correspond to the letters shown to spell the name (in our example we're spelling out "Ben" by tapping "236") and the Spark will find them in your contact list, just tap their name to call them! If you know more than one person with the name you're searching, you'll need to tap the correct contact from the suggestions.
  3. If you prefer, you can search your contacts directly from the first Phone screen by tapping Contacts at the bottom right corner.

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  1. Press the three dots in the bottom-right corner to access the menu. From here, tap Settings to view your call settings, where you can activate TrueCaller, auto-block spam calls and even block calls from withheld numbers. If you want more privacy on your phone, this is a great section to be in.
  2. Whenever you have the contact you'd like to call on screen, tap the phone icon on their contact and the Spark will automatically dial them!

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Send text & picture messages from your WIleyfox phone

With so many ways of getting in touch with people, it's easy to forget that texts are a big part of any smartphone. To find out how to send text and picture messages from your Wileyfox Spark, check out the following steps.

Locate and tap the Messaging app from your home screen. The icon is a white speech bubble with a smiley emoticon on it. If you have unread messages, you will see a red badge in the corner showing you have unread items.

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  1. To compose a new message, tap on the compose button (which looks like a pen and paper) at the top of the screen.
  2. Now you're looking at a blank text message. Pick the recipient by tapping in the To box.
  3. You can enter a mobile number directly using the numeric keyboard, or you can start to type a contact's name. If you're entering text, matching contacts will appear below as you type. Tap on the contact you're trying to text to select them as the recipient. You can add further recipients if you wish to send the same message to multiple people.
  4. Now you've chosen who you're messaging, it's time to type out what you want to say. Tap into the Enter message box and using the keyboard, type your message. If you're just sending a text message, tap the green Send button to send it on its way.

How to add an Attachment to send an MMS Message

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  1. If you want to add an attachment, such as a picture, video or sound recording, tap the paper clip in the top-right corner. Choose what to attach by tapping on the correct icon (if you're sending a picture or video, it will be sent as a Multimedia message, and you may be charged for this - check with your mobile network about costs!).
  2. When you've found the item you wish to attach, tap it to select it.
  3. Once you've attached your item, it will display in the body of the message, allowing you to add further text before you send it by tapping the Send button.

How to Delete a Message Thread

If you'd like to delete a thread of messages from your handset, open the Messaging app and locate the thread you'd like to delete by finding the other person's name in the message list.

Touch and hold on their name, and a menu will appear. When you see this, tap Delete to remove the message thread, and then confirm the deletion on the following screen.

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Sending emails and attachments on your Wileyfox Spark

To send an email, you must have already set up an email account on your Wileyfox Spark. If you haven't added your account yet, please check our chapter on adding an email account for more information. To see your emails, tap the Apps icon followed by the Email icon.

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  1. When you can see your email inbox, tap the compose button. This is a white pen-and-paper icon at the top of the email inbox screen.
  2. Tap into the To line to select the intended recipient. Start to type their name using the keyboard, and any matching contacts will appear. Tap on the correct contact to add them to the recipient list. You can add further recipients or send carbon copies to yourself or others by tapping the down arrow.
  3. Enter a Subject for your email by tapping on that line and entering it via the keyboard.
  4. Now that you've set it up, type your message by tapping into the white portion of the window in the middle of the screen. If you just want to send a text email, then you can send it by tapping the arrow icon on the title bar.

Add an Attachment

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  1. To add an attachment, tap the paper clip on the title bar. When the menu opens, you can choose what you'd like to attach.
  2. Navigate through your files by using the on screen menu to find the item(s) you want, and tap to select them.
  3. When sending images, you may be asked whether to resize them - handy if you're using mobile internet, as large images and video can use a lot of data!
  4. Add further attachments if you wish, and compose your message. To send, tap the envelope.

Agent tip

Connect to Wi-Fi if you're adding lots of attachments. Sending video and audio files and high-resolution pictures can use a lot of mobile data!

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How to set alarms on the Wileyfox Spark

Setting an alarm is a popular occurrence on most phones, as you tend to always have it with you, turned on and telling the correct time. Read on to find out how to set an alarm on your Wileyfox Spark.

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  1. Alarms are set and amended through the Clock app on your Spark. From the home screen, tap Apps and then Clock.
  2. The first time you open the app, you'll see there aren't any alarms set (surprise surprise!) and there are buttons across the top of the app allow you to select World Clock, Stopwatch and Timer functions. Make sure you are on the alarm screen, then tap the + to set an alarm.
  3. Set the alarm time by dragging your finger to the hour you want to set the alarm, then repeat for the minute. Press Ok to save the alarm.
  4. If you want the alarm to repeat on multiple days (such as every weekday) tick the repeat box, then tap the boxes corresponding to the days you'd like the alarm to sound.
  5. You can also edit the melody, volume, vibration and snooze duration for each alarm.

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  1. The displayed alarm will now show up in the menu, with an orange circle to show the alarm is set to go off at the date and time displayed.
  2. To turn an alarm off, tap the orange circle next to the alarm you want to disable. This will grey out, indicating it is not set. To set an alarm that is greyed out, tap the button to the right of it once again.
  3. To delete an alarm completely, touch it to expand the alarm, then press the Recycle bin option at the bottom. You will need to confirm this to complete the deletion.

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Read our tips to learn more about your phone

You should now be a little more familiar with your Wileyfox Spark, so let's take a moment to run through a couple of tips to help you get the most out of your new phone.


If you have a question about your phone and can't find the answer here, why not post a comment at the bottom of the page and share it with us!

Customise the Spark's buttons

wileyfox spark buttons 2wileyfox spark buttons 1The Wileyfox Spark comes with a great set of options for controlling the phone via the buttons. Whether you're looking to rearrange the standard touch buttons at the bottom of the screen or alter the options that are shown when you hold down the power button, Cyanogen's customisation options let you set up the phone how you want to.

To explore and edit these, head to Apps > Settings > Buttons. You'll find a host of other settings too, covering such things as options for left-handed use and controlling audio and video playback.

Check your Battery Usage

If you think your battery isn't lasting as long as it should, then there is a battery monitor built into the Spark to show you just what part of your phone has used the power.

wileyfox spark batteryAccessing the monitor couldn't be easier. Tap on Settings > Battery and you will see an estimate of how long the available power will last (based on how you're using your phone at the time of checking).

Below the projected time of use left you will see a list of hardware and apps showing you exactly how much of the used power each element of the phone has taken. For example, if you don't connect to Wi-Fi very often but it uses a lot of power, then this could help you to decide to turn Wi-Fi off when you don't use it, saving you power, which will extend the time your phone will last before it needs charging again.

If you're running low on power and you're not sure if your battery will last, then you can switch on Battery saver by going to Settings > Battery and tap the Menu icon (3 dots). With the Battery saver page open, tap the switch to enable it.

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