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Knowledge Vault Technology news, reviews, guides & advice, written by our Agents

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Samsung Galaxy J5 4_3

How to factory reset your Samsung Galaxy J5

Are you locked out of your Galaxy J5? Is there something wrong with the software and you need to reset it? Or do you want to wipe the personal data from the phone before you sell it? Whatever the reason, just follow this guide and your device will be factory-fresh in no time!

by Agent Plummer

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Best Android games: May 2016

We've picked some great games for you to enjoy on your Android phone or tablet this month – from the latest Star Trek and Warhammer games to challenging abstract puzzles. Whatever you're into, we're sure to have something to get you gaming on your Android smartphone!

by Agent Cruickshank

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How tech-savvy Iranians are beating the censors

It’s no great secret that many of the world’s most repressive regimes put strict controls on what their citizens can access via the internet – but for people in Iran, there’s a surprising new way to confound the censors.

by Agent Cooper

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The Week in Geek: 1st May 2016

From the latest developments in the Marvel universe and a new console from Nintendo to the latest developments in DNA sequencing, it's been a fascinating Week in Geek – and as ever, Agent Hall is here to tell you all about it!

by Agent Hall

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Hear Agent Mark Lee solve tech troubles on the Jeremy Vine show

Recently, Geek Squad's own Agent Mark Lee made a special appearance on BBC Radio 2's Jeremy Vine show, helping callers banish their tech troubles with his technical know-how and trademark wit. In case you missed it, here it is again!

by Agent Lee

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Geek Squad's guide to email server settings

Having trouble getting your email set up on your mobile, tablet or PC? Never worry – Agent Thomson has put together all the info you need for every major UK email provider! With server settings, port numbers and more, you're sure to find what you need.

by Agent Thomson

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How to block someone on WhatsApp

What happens when you block someone in WhatsApp? We find out how to block – and unblock – a WhatsApp contact from your iPhone, Android or internet browser.

by Agent Cruickshank

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How to stream from Mac to Apple TV

Streaming media from your Mac to your Apple TV is pretty simple: you can either use AirPlay or set your Mac up as a media server. Both are easy to do – simply follow the steps Agent Plummer has laid out, and you'll be streaming away in no time.

by Agent Plummer

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How to listen to radio on your smartphone

Did you know that you can listen to thousands of different radio stations using just your smartphone? Agent Lee shows you how, and recommends some great apps.

by Agent Lee