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How to make a claim with Geek Squad Insurance

If the unexpected happens, and you need to make a claim on your Geek Squad insurance, we’re here to make the process as smooth as possible.

You can make a claim online, it’s quick and easy.


Follow the steps below, fill in the form and we’ll be in touch within 48 hours.

Is you phone lost or stolen?
It is very important that you do the following before contacting us:

  • Report the loss to your network provider within 24 hours and arrange for the line to be barred.
  • Report the incident to the police within 48 hours, and make sure to get a crime reference number.

    • Is your phone accidentally damaged or has it broken down?

  • You must contact us to make the claim within 60 days of discovering what’s happened. We may need you to bring your product to store, so that we can assess and repair or replace it.

    Have you completed the steps above?

    Please choose an option below to make your claim.

    Visit your local Carphone Warehouse store and speak to a Customer Advisor

    1. Call us on 0800 458 6117
      We’ll need your name, address, date of birth and the policy number shown on your certificate.
    2. Fill in the online claim request form – we’ll be in touch within 48 hours

    Claim Form

    Select claims from the form below and submit your request.

    Best Buy Claims

    Have you completed the steps above?

    Please choose an option below to make your claim.

    Call us on 0800 458 6117

    We’ll need your name, address, date of birth and the policy number shown on your certificate.

    Best Buy information

    Although Best Buy has now stopped trading in the UK, service cover will continue as normal for existing customers.

    What will not change:

    • The terms and conditions of your Service Plan
    • Service plans will continue to be underwritten by Aviva, one of the UK’s largest insurers
    • The product you purchased from Best Buy will remain covered. You will still be able to make claims and, where appropriate, obtain troubleshooting support, just as before
    • Claims will continue to be fulfilled as they are at the moment. This may be by repairing your product, by directly replacing it, or in some cases, by giving you cash instead
    • If you have chosen to pay your premiums by Direct Debit, payments will continue on a monthly basis in the same way as at present.

    What will be different for existing customers:

    • Call us on 0800 458 6117 so that our Agents can give you advice on how to claim
    • If you have any questions about these changes, please call Customer Services on 0800 458 6117. We look forward to continuing to support your product