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5 star mobile insurance
you can rely on
We’re proud to be a Defaqto 5 star insurer for the 2nd year in a row. Our Max Mobile pay monthly plan has been rated excellent for cover and benefits.
What is a Defaqto 5 star rating?
It’s a badge of quality that we’re proud to wear. Defaqto are independent experts who compare over 35,000 financial products and award each one a star rating based on the level of cover or benefits, so that you can see where a product sits in the market at a glance.
Our Max Mobile pay monthly plan was awarded a 5-star Defaqto rating, which means it’s considered an excellent product compared to the rest of the market.
What we’re doing to earn our stars:
- Faster replacement of lost or broken handsets
- New Tech Hub areas within selected Carphone Warehouse stores, for a more comprehensive Geek Squad service
- Making our online and phone services easier to use
John Hunter,
Best Buy Europe Services Director:
"To receive a five star rating from Defaqto is certainly an achievement, but to receive it for our Max Mobile Service Plan for the second year running is a real testament to our ethos of putting the customers at the heart of our services and always ensuring they get the most from their mobile phone."