Suffering from information technology overload? Often wondered what's important and what's not?
Never fear. The Geeks have put together all the things you really need to know, right here, for free.
Not only that, they're ready and waiting to help 24/7.
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Geek Squad Topics
. What do I need to know before The Geek Squad visits my home?
. What can I expect when a member of The Geek Squad visits my home?
. Can I really get help 24 hours a day?
. Do you guarantee your service?
. How do I pay The Geek Squad?
. Which services do The Geek Squad provide?
. Can The Geek Squad help me with electronics I've bought at any store?
. Can The Geek Squad help me with my MP3 player?
. What are the benefits of wireless broadband?
. What if The Geek Squad can't fix a problem, or it goes wrong again after the Geek leaves?
. What is "remote" fixing and how does it work?
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Q: What do I need to know before The Geek Squad visits my home?
A: Someone at least 18 years of age must be present during the entire time period that services are provided. Our Geek needs full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence and of course your consent and co-operation to enter your residence. We also insist that you provide the Geek with a safe working environment, working space and electrical power.
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Q: What can I expect when a member of The Geek Squad visits my home?
A: Upon arrival, our Geek will show you their identification badge verifying himself or herself as a member of The Geek Squad. They will then talk you through the problem to help you understand it. Upon completing the job, our Geek will provide an understandable and concise verbal and written statement of the facts, and how they solved the problem. We'd like to assure you that all Geeks are trained in making sure people don't glaze over.
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Q: Can I really get help 24 hours a day?
A: Yes indeed. We're here for you 24 hours a day, seven days a week. Although our locations have limited hours, you can contact The Geek Squad at any time by calling 0800 049 6190. We'll happily talk you through the problem or send a Geek out to your location, at any time of the day or night. (Additional charges may apply for rapid-response services or service outside of standard installation hours - call 0800 049 6190 for details.)
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Q: Do you guarantee your service?
A: Yes we do. If you're not satisfied with your service, please contact The Geek Squad. We have total faith in our Geeks' abilities, so we operate on a 'no fix no fee' basis. Any work we carry out in your home or workplace is guaranteed for 30 days. So, if there is a problem with the service we have provided and you notify us within this period, we will work to remedy your problem quickly and at no additional cost. For further details, please see our Terms of Service.
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Q: How do I pay The Geek Squad?
A: Unfortunately the Geeks don't accept cash or cheques, but they do take all major cards:
- Credit cards: Mastercard, Visa, American Express
- Debit cards: Maestro, Visa Electron, Visa Debit, Solo
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Q: Which services do The Geek Squad provide?
A: We provide quick and expert solutions for all things technological. We offer computer support and repairs, show you how to make "convergent" home technologies work together (such as home networking, gaming, and entertainment devices), as well as technology tuition. We regret that the Geeks are unable to discuss the latest bands or fashion trends.
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Q: Can The Geek Squad help me with electronics I've bought at any store?
A: Yes, no matter where you bought it, we can troubleshoot, install or optimise all of your computer-related and technological devices. We get excited about pretty much anything with a plug.
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Q: Can The Geek Squad help me with my MP3 player?
A: Yes. Their taste in music might be considered less than cool, but our Geeks are experts at helping you set up and manage your music files and MP3 player. They can even help you remotely from the comfort of Geek Squad HQ, so they don't waste any valuable time on their mopeds.
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Q: What are the benefits of wireless broadband?
A: The whole world is going wireless, and with good reason, as any Geek will tell you. It gives you the freedom to connect to your broadband while moving about your home, the joy of having no cables, and the pleasure of having practically no limit to the amount of computers or devices you can add to your "network". So, you can take care of the shopping online, without the kids interrupting you to do their homework.
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Q: What if The Geek Squad can't fix a problem, or it goes wrong again after the Geek leaves?
A: In the highly unlikely event The Geek Squad turn up and can't fix the problem, it won't cost you a penny. And all work carries The Geek Squad Promise - if the problem we fix rears its ugly head again we'll do our best to sort it out - fast and free of charge. Home visits are guaranteed for 30 days, remote fixes for 5 days. For further details, please see our Terms of Service.
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Q: What is "remote" fixing and how does it work?
A: Many jobs can be done without the need for a home visit. "Remote" fixing allows the The Geek Squad to access your computer via your broadband connection. They will then take control of your mouse to carry out the work, talking you through what they are doing over the phone.
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