BROADBAND SET-UP AND/OR TROUBLESHOOTING
If your home broadband won't let you log on, we'll soon have you connected again. Losing your link to the internet can be annoying. How will you check Facebook, watch YouTube or send emails to your friends? Don't worry, we'll get you surfing again.
- We can log into your computer via Remote Support
- We check for computer viruses that could be the cause of crashes
- We'll advise on ways to secure your web connection
Often internet connection issues are due to a telephone line fault, so check with your Internet Service Provider first. But if all is ok at their end, they're not always responsible for helping you any further. But we can. We'll soon diagnose what has gone wrong.
| Choose one | In Store | At home | Over the Phone |
| One-off cost | N/A | £79.99 | £29.99 |
| With membership only £6.99 per month | N/A | £63.99 | Free |
Keep your wireless router on a desk or shelf, if it's on the floor the signal could be weaker and slow you down while surfing. Always understand what the lights on your router mean so you can identify problems quickly.
- Agent Gareth Hobson
Agent Tips
- Lights on routers often show the problem
- Turn router off for 30secs then back on
- Keep internet security software updated
Geek Squad Agents love to give advice...
Keep your broadband running without a hitch
Always ensure your wireless router has its built-in security turned on. You will need to type in a code to link your computer to the router and gain wireless access to cyberspace. This is crucial as it stops anyone else from using your signal, which would slow down your own surfing speeds. With a Geek Squad Tech Support membership for just £6.99 a month, we'll be there 24/7 when you need help and advice. We can also visit you At Home and carry out Home Networking to set-up wireless kit, stream music, TV and files around your house or flat and connect up consoles for multiplayer online gaming.
