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Instant Replace
insurance

Like-for-like replacement of electrical products worth up to £150,
that you’ve purchased from Carphone Warehouse.

We’ll replace your electrical products if they get broken or accidentally damaged

Our Instant Replace policy is available for electrical products purchased from The Carphone Warehouse under £150. That could be anything from a USB modem to speakers, a printer or an e-reader. If your product develops a fault or gets accidentally damaged, we can offer a like-for-like replacement.

Accessories Collection

The best bits...

  • Replacement of accidentally damaged or faulty goods not covered by manufacturer warranty.
  • Up to 60 days of worldwide cover in most countries.

Tech Support plans

Need help with other devices? For just £7.99 a month you can enjoy all the benefits of a full Tech Support Membership that covers all your Technology.

Tech Support plans

All the information...

Instant Replace

  • Instant replacement

    Of any electrical product worth less than £150, purchased from Carphone Warehouse. If the product is not in stock, we will do our best to find it for you within 48 hours.

  • Accidental damage

    We’ll replace your electrical products if they get accidentally damaged.

  • Breakdown

    If your product breaks down and is not covered by manufacturer warranty, we’ll replace it.

  • Worldwide cover

    You can take your electrical products abroad to most countries for up to 60 days and we’ll replace them when you get home if they break.

Instant Replace pricing

Because Instant Replace is a protection plan that covers a wide variety of electrical products, the cost of your policy depends on the purchase price of your product, and how much it would cost to replace it. Three year premium ranges from £9.99 to £34.99

If you have purchased electrical products worth under £150 from Carphone Warehouse within the last 30 days, we can provide you with a quick, easy quote over the phone. Call us now on freephone 0800 049 0049.

Alternatively, our Tech Support packages are available outside of the initial 30 day purchase period and for non-Carphone Warehouse/Best Buy customers. Please click here to view them

Call us now on freephone:

0800 049 0049

Alternatively, our Tech Support packages are available outside of the initial 30 day purchase period and for non-Carphone Warehouse/Best Buy customers. Please click here to view them.

What's not covered?

Not everything can be covered in our plan, so it’s just as important to understand what isn’t included as what is. The following are not included:

  • Anything covered under the manufacturer’s warranty.
  • Loss or theft of your product.
  • Damage caused by fire, flood, freeze, storm, lightning, explosion, escape of water or events of a similar nature.
  • Malicious damage.
  • Accessories.
  • Loss of stored information, such as music, video or photography.
  • Business or commercial use.

Detailed information about your policy

View full Instant Replace terms and conditions.

  • Name of insurer

    Aviva Insurance Limited underwrites your insurance policy. When you take out your plan, you enter into an agreement with Aviva Insurance Limited in respect of your insurance policy.

  • Period of cover

    You are covered from the moment you sign up and pay. Cover runs for 3 years from the date the plan is purchased or until you have made one claim and your product has been replaced, whichever happens earlier, after which your cover will cease and no refund of premium will be given.

  • Making a claim

    For all claims you can contact us in one of three ways:
    -> Visit any Carphone Warehouse store in the UK
    -> Call 0800 458 6117 or 01708 609 120
    -> Use our online Claim Form, here:

    Make a claim

  • Cancelling your policy

    You have the right to cancel your policy within 45 days of purchasing it. If you cancel your policy during this cooling off period, you will be entitled to a full refund of the premium paid provided there has been no claim or incident likely to give rise to a claim. You can still cancel your policy after the 45 day cooling off period. In this instance, you will be entitled to a pro-rata refund of the premium paid, calculated on the whole number of unexpired months remaining on the policy. For full details on cancelling your policy see page 10.

  • Replacement product

    If we replace your product, we will use reasonable efforts to replace it with the same make and model as your original product. Upon replacement of your product, as a result of a claim, or payment to you of a settlement in lieu of replacement of your product, your cover will end and you will not be entitled to any refund of your premium. For full details on replacement products see page 9.

  • Making a complaint

    We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy with it, we would like to hear from you. In the first instance, call us on 0800 458 6117. If you have complained to us and you are dissatisfied with our final decision, you can refer the matter to the Financial Ombudsman Service. Following the complaints procedure does not affect your right to take legal action. For full details about our complaints procedure see page 11.

  • Changes to this agreement

    During your period of cover, we may make changes to your premium, policy cover or terms and conditions of insurance. If we decide to make such a change, we will always write to you 30 days in advance. For full details, including reasons why we may make a change see page 10.

  • Contacting Geek Squad

    If you have any questions or would like to contact Geek Squad to make a claim, complaint or cancel your policy, please call 0800 458 6117 or 01708 609 120, or visit www.geeksquad.co.uk/contact

  • Large print, audio & braille

    This Instant Replace plan and other associated documentation are also available in large print, audio and Braille. If you require any of these formats please call 0800 458 6117.

  • Financial Services Compensation Scheme

    Aviva is a member of the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from this scheme if Aviva cannot meet its obligations, depending on the type of insurance and the circumstances of your claim. For full details on FSCS see page 11.