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Max Computing
insurance & support

Maximum support and protection for your tablet, laptop or netbook, with 24/7 Agent assistance.

A complete insurance package for your personal computer

Your computer is packed with all of your favourite and most important things. That’s why we’ve developed Max Computing – a complete support and insurance package for your tablet, netbook or laptop.

With theft and accidental damage cover, plus 24/7 telephone support and extraperks, your computer stays protected.

Computing Collection

The best bits...

  • Insurance cover against accidental damage and theft.
  • 24/7 telephone support from our Geek Squad Agents.
  • No excess breakdown cover outside of the manufacturer’s warranty period.
  • Up to 60 days overseas protection in most countries.

Tech Support plans

Need help with other devices? For just £7.99 a month you can enjoy all the benefits of a full Tech Support Membership that covers all your Technology.

Tech Support plans

All the information...

Insurance Cover

  • Theft

    If your tablet, laptop or netbook is stolen we’ll provide a replacement.

  • Accidental damage

    We’ll repair or replace your computer if it’s accidentally damaged.

  • Breakdown

    If your computer develops a fault and the manufacturer’s warranty has expired, we’ll repair or replace it.

  • Accessories cover

    Up to £300 cover on computer accessories you’ve purchased at Carphone Warehouse to use with your insured device.

  • Worldwide cover

    Take your device along on every adventure. Max Computing includes up to 60 days of Overseas insurance in most countries. If your computer breaks while you’re away, we’ll repair or replace it when you get home.

  • Unauthorised use

    If your computer gets stolen and you report it missing, we’ll cover any unauthorised use up to £1,000.

    Exclusions apply to all cover. For full details please see our terms and conditions.

Tech Support

  • 24/7 Telephone Support

    We’re here to support your computer whenever you need us, day or night. We can help with fixes, tweaks, setting up software and so much more.

  • Remote Support Service

    We can link to your Wi-Fi enabled tablet, laptop or netbook over the internet and provide tech support, remove viruses or install software.

  • Emergency Internet

    We help you stay connected to your digital life. If your internet fails, we’ll lend you a pre-paid USB modem with £10 of web credit, so you can still get online while your internet is being fixed (for up to a maximum of 45 days).

  • My Hub

    Max Computing includes My Hub Unlimited Online Backup** - now there’s an easy, automatic way to backup your important data – like documents, emails, music or photos, and get quick and easy access.

    My Hub provides unlimited online backup for your computer, and for your mobile phone, so it’s the ultra-secure way to maike sure your digital files stay safe at all times. And it’s yours for FREE with Max Computing. To sign up, just go to www.geeksquad.co.uk/myhub, click on the ‘sign up’ button and enter your details – it’s as simple as that.

** Fair use policy applies. Please see Technical Support Terms and Conditions.

Max Computing pricing

Because Max Computing is a complete insurance and support plan for your PC, tablet or laptop, the cost of your policy depends on the purchase price of your computer, and how much it would cost to replace it.

If you have purchased your device from Carphone Warehouse within the last 30 days, we can provide you with a quick, easy quote over the phone. Premiums range from £6.99 to £17.99 per month.

Call us now on freephone:

0800 049 0049

Alternatively, our Tech Support packages are available outside of the initial 30 day purchase period and for non-Carphone Warehouse/Best Buy customers. Please click here to view them.

See the benefits of Max Computing

Max Computing is a complete insurance and support package that’s specially designed for your personal computer. It includes many benefits that your home contents policy or current account may not, plus extra perks to help you make the most of your device. Take a look at how the benefits add up:

Features & Benefits Max Computing Protect Computing Home Contents
Policy (out of home)		 Premium
Bank Account*
Theft

Cover if your tablet/laptop/netbook is stolen

       SOME
Accidental damage

Through human fault

        
Breakdown**

Protection in case your product stops working

       SOME
Accessories

Insurance cover against any accessories bought from The Carphone Warehouse, for your product

 £300      
Worldwide cover

Available in most countries, for up to 60 days after you leave the UK

       SOME
Unauthorised use

Cover against any costs incurred as a result of unauthorised use

 £1,000      
24/7 Phone support

Expert assistance and advice over the phone to help you enjoy your computer, software and up to two connecting devices (including scanners and printers), to the full

        
24/7 Email Support

Email us your query and we'll try to answer them in 24 hours

        
Remote assistance

We'll remotely link to your computer and help you

        
Unlimited backup

For music, photos, contacts etc

        
Emergency Internet

A loan USB dongle to get you back online

        

The Carphone Warehouse have used research conducted by an independent research agency in March 2011 as a comparison against their products.

The independent research agency compared Geek Squad products against 3 leading home contents insurers offering standard home contents policies with no additional personal possessions cover.

*Geek Squad products were also compared against all the relevant insurance products offered by 2 leading UK banks offering Premium Bank accounts for a monthly fee.

**Your Computing plan will cover you after your manufacturer’s warranty expires. All insurance policies are different, please be sure to check your existing cover. if you cancel this plan with 14 days of purchase and assuming you have not made a claim, you will receive a full refund of your premium.

What's not covered?

Not everything can be covered in our plan, so it’s just as important to understand what isn’t included as what is. The following is not included:

  • The £29.50 excess fee you need to pay towards any accidental damage or theft claim.
  • Claims for loss.
  • Claims for malicious damage.
  • Claims for theft, unless you report the theft to the police within 48 hours of discovering it and get a crime reference number.
  • Claims for unauthorised use, unless part of a theft claim and your network provider has been contacted within 24 hours of you discovering the theft (Max Computing only).
  • Claims made if your computer is left unattended in a public place or an unattended vehicle (unless it is in a locked and concealed boot/luggage compartment or closed glove compartment of a securely locked vehicle which has been broken into by force and violence).
  • Claims outside of the UK (Protect Computing only).
  • Claims resulting from events which occur more than 60 days after you leave the UK (Max Computing only).
  • Damage caused by fire, flood, storm, lightning, explosion, escape of water or events of a similar nature.
  • Computer accessories, unless they were purchased at The Carphone Warehouse, for use with your computer, and were stolen or accidentally damaged at the same time as your computer (Max Computing only).
  • Loss of stored information such as music, video or photography.

Detailed information about your policy

View full Max Computing terms and conditions.

  • Name of insurer

    Aviva Insurance Limited underwrites your insurance policy. When you take out your service plan, you enter into two agreements – one with Aviva Insurance Limited in respect of your insurance policy, the other with The Carphone Warehouse in respect of your Geek Squad technology support. Both agreements are covered by your premium and run in parallel with one another. When one contract ends, the other must also end. This section talks about your insurance policy.

  • Period of cover

    You are covered from the moment you sign up. Your period of cover for breakdown starts from the date the manufacturer’s warranty expires. Your period of cover for accidental damage and theft starts from the date this policy is purchased.

    You may choose to pay either annual or monthly premiums during the period of insurance.

    If you pay your premium annually, cover continues for a period of 12 months from the date this policy was purchased. You will have the option to renew your policy on each anniversary of the date this policy was purchased, subject to a maximum term of five years, after which your cover will cease.

    If you pay monthly premiums, you will be provided with one month’s cover for each monthly premium paid and cover will continue on a month-by-month basis, subject to a maximum term of five years from the date this policy was purchased after which your cover will cease.

    Upon replacement of your product as per the Replacement Product section (page 14), cover continues on the same basis as prior to replacement.

  • Making a claim

    For all claims you can contact us in one of three ways:
    -> Visit any Carphone Warehouse store in the UK
    -> Call 0800 458 6117 or 01708 609 120
    -> Use our online Claim Form, here:

    Make a claim

  • Cancelling your policy

    You have the right to cancel your policy within 14 days of purchasing it. If you cancel your policy during this cooling off period you will be entitled to a full refund of the premium paid provided there has been no claim or incident likely to give rise to a claim. You can still cancel your policy after the 14 day cooling off period. If you pay annual premiums, you will be entitled to a pro-rata refund of the premium paid, calculated on the whole number of unexpired months remaining on the policy. If you pay monthly premiums, you will not be entitled to any refund. For full details on cancelling your policy see page 15.

    please note you cannot cancel your policy in a carphone Warehouse store.

  • Making a complaint

    We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy with it, we would like to hear from you. In the first instance, please phone us on 0800 458 6117 If you have complained to us and you are dissatisfied with our final decision, you can refer the matter to the Financial Ombudsman Service. Following the complaints procedure does not affect your right to take legal action. For full details on our complaints procedure see page 17.

  • Changes to this agreement

    During your period of cover, we may make changes to your premium, policy cover or terms and conditions of insurance. If we decide to make such a change, we will always write to you 30 days in advance. For full details, including reasons why we may make a change, see page 16.

  • Contacting Geek Squad

    If you have any questions or would like to contact us to make a claim, complaint or to cancel your policy, please call 0800 458 6117 or visit www.geeksquad.co.uk/contact

  • Large print, audio & braille

    This service plan and other associated documentation are also available in large print, audio and Braille. If you require any of these formats please call 0800 458 6117

  • Financial Services Compensation Scheme

    Aviva is a member of the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from this scheme if Aviva cannot meet its obligations, depending on the type of insurance and the circumstances of your claim. For full details on FSCS see page 17.