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Max Home Theatre
insurance & support
Accidental damage and breakdown cover for your TV and audio visual equipment, plus 24/7 tech support from our expert Agents.
Insurance cover and tech support for your home entertainment system
When your TV or home entertainment system breaks, it can be tricky to know what to do. Our Max Home Theatre plan covers your equipment against accidental damage and pixel burn in.
Just call our expert Agents any time, day or night, and we’ll soon have you enjoying your favourite shows and music again.
The best bits...
- 24/7 telephone support from our expert Agents.
- Accidental damage and breakdown cover (outside of manufacturer’s warranty).
- Pixel/burn in protection for your TV’s viewing panel.
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Get Max Home Theatre
If you've purchased a device from Carphone Warehouse in the last 30 days, you can insure it now by calling us on:
0800 049 0049
- All insurance plans
- Make a claim
- Cancel your policy
Tech Support plans
Need help with other devices? For just £7.99 a month you can enjoy all the benefits of a full Tech Support Membership that covers all your Technology.
Tech Support plansAll the information...
Insurance Cover
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Accidental damage cover
If you accidentally drop, spill something on your equipment or break it, we’ll repair or replace it, fast.
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Breakdown cover
If your TV or audio visual equipment breaks down after your manufacturer’s warranty expires, we’ll repair or replace it.
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Pixel/Burn in protection
Sometimes areas of your TV screen stop working, or ghost-like images become burnt into it. If this happens, we’ll repair or replace your TV.
Tech Support
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Call our Geek Squad Agents any time, day or night, and we’ll be there to help you with your insured equipment.
Max Home Theatre pricing
Because Max Home Theatre is a complete insurance and support plan for your home entertainment system and audio visual equipment, the cost of your policy depends on the purchase price of your hardware, and how much it would cost to replace it.
If you have purchased your equipment from Carphone Warehouse within the last 30 days, we can provide you with a quick, easy quote over the phone. Premiums range from £2.99 to £9.99 per month.
Call us now on freephone:
0800 049 0049
Alternatively, our Tech Support packages are available outside of the initial 30 day purchase period and for non-Carphone Warehouse/Best Buy customers. Please click here to view them.
See the benefits of Max Home Theatre
Max Home Theatre is a complete insurance and support package that covers all of your home theatre equipment, from your TV to your stereo and speakers. The plan includes many benefits that your home contents policy or current account may not, plus extra perks to help you make the most of your equipment. Take a look at how the benefits of Max Home Theatre add up:
| Features & benefits | Max Home Theatre | Home Contents Policy (out of home) | Premium Bank Account* |
|---|---|---|---|
| Accidental damage
Through human fault |
SOME | SOME | |
| Breakdown**
Protection in case your product stops working |
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| Pixel/Burn In Protection
If a TV suffers pixel damage or burn in we'll repair or replace your TV |
SOME | ||
| No Excess
No excess to pay when you make a claim |
SOME | SOME | |
| 24/7 Technical Support
Technical assistance and advice to help you enjoy your new system to the full including set-up and troubleshooting support |
The Carphone Warehouse have used research conducted by an independent research agency in July 2010 as a comparison against their products.
The independent research agency compared products against 8 leading home contents insurers offering standard home contents policies with no additional personal possessions cover.
*Geek Squad products were also compared against all the relevant insurance products offered by 3 leading banks offering Premium Bank accounts for a monthly fee.
**Your Max Home Theatre plan will cover you after your manufacturer’s warranty expires. All insurance policies are different, please be sure to check your existing cover. If you cancel this plan within 45 days of purchase and assuming you have not made a claim, you will receive a full refund of your premium.
What's not covered?
Not everything can be covered in our plan, so it’s just as important to understand what isn’t included as what is. The following are not included:
- Anything covered under the manufacturer’s warranty.
- Claims for theft and loss..
- Claims for malicious damage.
- Damage caused by fire, flood, freeze, storm, lightning, explosion, escape of water or events of a similar nature.
Detailed information about your policy
View full Max Home Theature terms and conditions.
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Name of insurer
Aviva Insurance Limited underwrites your insurance policy. When you take out your Max Gaming or Max Home Theatre service plan, you enter into two agreements: one with Aviva Insurance Limited for your insurance policy and one with The Carphone Warehouse for your Geek Squad technology support. If one of these agreements is terminated, the other will automatically be terminated. For your Protect Portable Sound & Vision service plan you enter into one agreement with Aviva for your insurance policy.
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Period of cover
You are covered from the moment you sign up and pay. Your period of cover for breakdown starts from the date the manufacturer’s warranty expires. Your period of cover for accidental damage starts from the date this policy is purchased.
You may choose to pay either one up front premium or monthly premiums during the period of insurance;
If you pay your premium up front, cover continues for the period shown on your certificate, which will be 3 years for Max Gaming and 3 or 5 years for Max Home Theatre and Portable Sound & Vision (depending on the plan term chosen). You are covered from the date this policy was purchased, or until your product has been replaced as per the Replacement Product section (page 21); whichever happens earlier, after which time your cover will cease.
If you pay monthly premiums, you will be provided with one month’s cover for each monthly premium paid and cover will continue on a month-by-month basis for as long as you continue to pay your premiums, either: for 3 or 5 years from the date the policy was purchased for Max Home Theatre and Protect Portable Sound & Vision, or 3 years for Max Gaming, or until your product has been replaced as per the Replacement Product section (page 21); whichever happens earlier, after which time your cover will cease.
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Making a claim
For all claims you can contact us in one of three ways:
-> Visit any Carphone Warehouse store in the UK
-> Call 0800 458 6117 or 01708 609 120
-> Use our online Claim Form, here:
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Cancelling your policy
You have the right to cancel your policy within 45 days of purchasing it. If you cancel your policy during this cooling off period, you will be entitled to a full refund of the premiums paid provided there has been no claim or incident likely to give rise to a claim.
You can still cancel your policy after the cancellation period outlined above. In this instance, if you pay your premium up front, you will be entitled to a pro-rata refund of the premium paid, calculated on the whole number of unexpired months remaining on the policy. If you pay monthly premiums, you will not be entitled to any refund. For full details on cancelling your policy see page 22.
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Replacement product
If you pay your premium up front, upon replacement of your product, as a result of a claim, you will be entitled to a pro-rata refund of the premium paid, calculated on the whole number of unexpired months remaining on the policy and your cover will cease. If you pay monthly premiums, upon replacement of your product, you will not be entitled to any refund and your cover will cease. For full details on replacement product see page 21.
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Making a complaint
We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy with it, we would like to hear from you. In the first instance, call us on 0800 458 6117. If you have complained to us and you are dissatisfied with our final decision, you can refer the matter to the Financial Ombudsman Service. Following the complaints procedure does not affect your right to take legal action. For full details about our complaints procedure see page 24.
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Changes to this agreement
During your period of cover, we may make changes to your premium, policy cover or terms and conditions of insurance. If we decide to make such a change, we will always write to you 30 days in advance. For full details, including reasons why we make a change see page 23.
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Contacting Geek Squad
If you have any questions or would like to contact Geek Squad to make a claim, complaint or cancel your policy, please call 0800 458 6117 or 01708 609 120, or visit www.geeksquad.co.uk/contact
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Large print, audio & braille
This service plan and other associated documentation are also available in large print, audio and Braille. If you require any of these formats please call 0800 458 6117
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Financial Services Compensation Scheme
Aviva is a member of the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from this scheme if Aviva cannot meet its obligations, depending on the type of insurance and the circumstances of your claim. For full details on FSCS see page 17.