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Mobile Phone Insurance Geek Squad Mobile Complete

Geek Squad Mobile Complete: ending mobile misery with 24/7 tech support and superior protection

Our Mobile Complete has been awarded a prestigious 5-star rating from Defaqto, the independent researcher of financial products, focused on providing intelligence to support better decision-making.

What makes it so good? It’s simple: our highly trained Agents are on hand to help you 24 hours a day, seven days a week with whatever technical support you need – even if there’s nothing physically wrong with your handset.

And if you ever do need to make a claim, our Aviva-powered insurance will save the day: thanks to our ultra-speedy processing times, we aim to have a replacement handset to you the next working day*.

Finally, to help you get the most out of your new mobile, we’ve put together an exclusive free app to help you manage your files and photos: Geek Squad Cloud Manager**.

InsuranceGeek Squad Mobile Complete
Replacement Period - Next working day or better*
Damage
Breakdown (outside of warranty)
Theft
Loss
Accessories £300
Worldwide cover
Technical SupportGeek Squad Mobile Complete
24/7 phone support:

expert assistance and advice over the phone

Remote assistance**

What's covered

Once you take out Geek Squad insurance and tech support, you’re covered for all sorts of mishaps – but there are some exceptions. You can find a full list of our Terms & Conditions in our policy booklet (PDF), but the lists below cover the key areas:

Key areas we cover:

  • Damage to your phone, including liquid damage
  • Theft
  • Loss
  • Breakdown of your phone after the manufacturer's warranty expires
  • Cover for any accessories purchased from Carphone Warehouse that are stolen, lost or damaged at the same time as your phone, up to £300
  • Worldwide cover
  • 24/7 expert technical assistance and advice over the phone and in-store to help with set up, customisation and sync, consultation, data transfer and troubleshooting.

What's not covered...

  • Any claim for theft or loss that occurs whilst the user has deliberately left the phone unattended and unsecured.
  • Any claim for theft from an unattended vehicle, unless the vehicle was locked and thephone concealed from view.
  • The excess you need to pay towards any claim (no excess on breakdown).
  • Any claim when you have not paid your premiums.
  • Any claim for unauthorised use.

Other exclusions apply: please see your policy's full terms & conditions (pdf).


*Upon acceptance of claim and payment of excess before 5pm.
**Compatibility and functions are dependent on operating system, mobile and connection.