Geek Squad® Replace
When disaster strikes, don’t despair. Our Agents can replace gadgets you’ve bought from Carphone Warehouse at top speed.
- We guarantee to replace your product, on accepted claims.
- No excess to pay on claims.
- A simple and easy claims process, done in store or over the phone.
- A like-for-like replacement on your damage gadget.
When disaster strikes, don’t despair. Our Agents can replace gadgets you’ve bought from Carphone Warehouse at top speed.
We’re all a little clumsy from time-to-time, and no iPod, TV or games console is completely safe.
That’s why we provide the Geek Squad Replace insurance plan, for gadgets bought from Carphone Warehouse.
We’ll provide a like-for-like replacement of your accidentally damaged gadget, on accepted claims, even if it turns out to be liquid damage
Geek Squad Replace pricing
The value of the gadget determines the premium of your protection plan. After a one off payment, your precious possessions are covered for one or two years.
| Band | 1 Year Premium | 2 Year Premium |
|---|---|---|
| 1 | £9.99 | £14.99 |
| 2 | £14.99 | £24.99 |
| 3 | £19.99 | £34.99 |
| 4 | £29.99 | £49.99 |
| 5 | £39.99 | £64.99 |
| 6 | £44.99 | £79.99 |
| 7 | £49.99 | £84.99 |
| 8 | £54.99 | £89.99 |
| 9 | £59.99 | £99.99 |
| 10 | £79.99 | £134.99 |
What's not covered?
There are just a few instances when our superheroes will be unable to come to your rescue. Please see the below details of what’s not included in your Geek Squad Replace insurance policy. We do not cover you for:
- Claims for loss or theft
- Accidental damage caused by general wear and tear, scratching, or any other type of damage (including cosmetic damage), that does not affect how the product works
- Anything covered under the manufacturer’s warranty
- Loss of stored information such as music, video or photos
- Claims resulting from events which occur if you’re outside the UK for more than 60 consecutive days.
Everything you need to know at a glance
These are the main features of your insurance plan. For full terms and conditions, please refer to pages 11-14 of this booklet. Remember you have 30 days from purchasing your new device from Carphone Warehouse in which to take out a Geek Squad Replace service plan.
Name of Insurer
Aviva Insurance Limited underwrites your insurance policy. When you take out your plan, you enter into an agreement with Aviva Insurance Limited in respect of your insurance policy.
Period of Cover
You are covered from the moment you sign up and pay. Cover runs for one or two years from the date the plan is purchased or until you have made one claim and your product has been replaced, whichever happens earlier, after which your cover will cease and no refund of premium will be given.
Making a Claim
If you need to make a claim, simply visit your local Carphone Warehouse store – you’ll find the nearest one to you at www.carphonewarehouse.com/storelocator or phone our UK call centre for free on 0800 458 6117 or 01708 609 120* between 9am-7pm Monday to Friday, 9am-6pm on Saturday and 10am-5pm on Sunday.
Remember you need to let us know within 60 days of discovering the incident.
Cancelling your Policy
You have the right to cancel your policy within 45 days of purchasing it. If you cancel your policy during this period you will be entitled to a full refund of the premium paid, provided there has been no claim or an incident likely to give rise to a claim. You can still cancel your policy after the 45 day cooling-off period. You will be entitled to a pro-rata refund of the premium paid, calculated on the whole number of unexpired months remaining on the policy.
Please note, you cannot cancel your policy in a Carphone Warehouse store.
Replacement Product
If we replace your product, we will use reasonable efforts to replace it with the same make and model as your original product. Upon replacement of your product, or payment to you instead of replacement, your cover will end and you will not be entitled to any refund of your premium.
Making a Complaint
We hope you’ll be very happy with the service we provide. However, if for any reason you are unhappy with it, we would like to hear from you. In the first instance, call us on 0800 458 6117. If you have complained to us and you are dissatisfied with our final decision, you can refer the matter to the Financial Ombudsman Service. Following the complaints procedure does not affect your right to take legal action.
Changes to this Agreement
During your period of cover, we may make changes to your premium, policy cover or terms and conditions of insurance. If we decide to make such a change, we will always write to you 30 days in advance. For full details, including reasons why we may make a change.
Contacting Geek Squad
If you have any questions or would like to contact us to make a claim, complaint or to cancel your policy, please call 0800 458 6117 or 01708 609 120. Alternatively visit www.geeksquad.co.uk/contactus.
Large Print, Audio and Braille
This Geek Squad Replace plan and other associated documentation are also available in large print, audio and Braille. If you require any of these formats please call 0800 458 6117.
Financial Services Compensastion Scheme
Aviva is a member of the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from this scheme if Aviva cannot meet its obligations, depending on the type of insurance and the circumstances of your claim.