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Geek Squad® Replace

When disaster strikes, don’t despair. Our Agents can replace gadgets you’ve bought from Carphone Warehouse at top speed.

  • We guarantee to replace your product, on accepted claims.
  • No excess to pay on claims.
  • A simple and easy claims process, done in store or over the phone.
  • A like-for-like replacement on your damage gadget.
Smartphone Collection

When disaster strikes, don’t despair. Our Agents can replace gadgets you’ve bought from Carphone Warehouse at top speed.

We’re all a little clumsy from time-to-time, and no iPod, TV or games console is completely safe.

That’s why we provide the Geek Squad Replace insurance plan, for gadgets bought from Carphone Warehouse.

We’ll provide a like-for-like replacement of your accidentally damaged gadget, on accepted claims, even if it turns out to be liquid damage

Geek Squad Replace pricing

The value of the gadget determines the premium of your protection plan. After a one off payment, your precious possessions are covered for one or two years.

Band 1 Year Premium 2 Year Premium
1 £9.99 £14.99
2 £14.99 £24.99
3 £19.99 £34.99
4 £29.99 £49.99
5 £39.99 £64.99
6 £44.99 £79.99
7 £49.99 £84.99
8 £54.99 £89.99
9 £59.99 £99.99
10 £79.99 £134.99

What's covered?

Once you take out Geek Squad Replace insurance you’re covered against damage to your chosen gadget and will never have to pay an excess. However, there are some exceptions. Download the policy booklet for a full list of terms and conditions.

Areas we cover:

• Accidental damage, including liquid damage that affects how the product works.

• Worldwide cover for journeys outside of the UK for up to 60 consecutive days.

What's not covered?

There are some instances when our superheroes will be unable to come to your rescue. Please see below for examples of what’s not included in your Geek Squad Replace insurance policy.

Key areas we do not cover:

• Claims for loss or theft.

• Breakdown of the product due to an internal electrical or mechanical fault.

• General wear and tear and cosmetic damage.

• Anything covered under the manufacturer’s warranty.

• Loss of stored information such as music, video or photos.

• Any claim made more than 60 days after discovering the incident.

Other exclusions apply. You can find the full terms and conditions in the policy booklet.


Helpful information at a glance

You can take a full look at our terms and conditions in the policy booklet. Remember you have 30 days from purchasing your new device from Carphone Warehouse in which to take out Geek Squad Replace Insurance.

Name of Insurer

Aviva Insurance Limited underwrites your insurance policy. 

Period of Cover

You are covered from the moment you sign up and pay. Cover runs for one or two years from the date the plan is purchased or until you have made one claim and your product has been replaced, whichever happens earlier, after which your cover will cease and no refund of premium will be given.

Making a Claim

If you need to make a claim, simply visit your local Carphone Warehouse store – you’ll find your nearest one to you on our store locator page. Alternatively, you can register your claim by calling 0800 458 6117*. All claims must be made within 60 days of discovering the incident.

Cancelling your Policy

You have the right to cancel your policy within 14 days of purchasing it. If you cancel your policy during this period you will be entitled to a full refund of the premium paid, provided there has been no claim or an incident likely to give rise to a claim. You can still cancel your policy after the 14 day cooling-off period. You will be entitled to a pro-rata refund of the premium paid, calculated on the number of whole unexpired months remaining on the policy. Please note, you cannot cancel your policy in a Carphone Warehouse store. You can call 0800 458 6117 to cancel your policy.

Replacement Product

If we replace your product, we will use reasonable efforts to replace it with the same make and model as your original product. Upon replacement of your product, or payment to you instead of replacement, your cover will end and you will not be entitled to any refund of your premium.

Making a Complaint

We hope that you will be very happy with the service that we provide. However, if you are unhappy with any aspect of the handling of your insurance we would encourage you, in the first instance, to seek resolution by contacting us on 0800 458 6117*, or in writing either via the Geek Squad website at www.geeksquad.co.uk/contact or by letter addressed to Geek Squad, PO Box 358, Southampton SO30 2PJ.

If you have complained to us and you are dissatisfied with our final decision, you can refer the matter to the Financial Ombudsman Service. Following the complaints procedure does not affect your right to take legal action.

Changes to this Agreement

During your period of cover we may, in certain circumstances, make changes to your policy cover or terms and conditions of insurance. If we decide to make such a change, we will always write to you 30 days in advance.

Large Print, Audio and Braille 

This Geek Squad Replace plan and other associated documentation are also available in large print, audio and Braille. If you require any of these formats please call 0800 458 6117*.

Financial Services Compensation Scheme

Aviva is a member of the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from this scheme if Aviva cannot meet its obligations, depending on the type of insurance and the circumstances of your claim.

You can find a complete list of your policy's terms and conditions in the policy booklet.

*If you are calling from a mobile or abroad, please call 01708 609 120.