Max Gaming insurance & support

Full Max Gaming details

Insurance

Accidental damage

We’ll repair or replace your computer if it’s accidentally damaged.

Breakdown

If your computer develops a fault and the manufacturer’s warranty has expired, we’ll repair or replace it.

Accessories cover

Up to £300 cover on computer accessories you’ve purchased at Carphone Warehouse to use with your insured device.

Worldwide cover

Take your device along on every adventure. Max Computing includes up to 60 days of Overseas insurance in most countries. If your computer breaks while you’re away, we’ll repair or replace it when you get home.

Tech Support

As part of our Max Gaming plan you get 24/7 access to Agent advice and support. Whether it’s a quick fix or a tricky problem, help is just a phone call away.

MAX GAMING PRICING

Because Max Gaming is a complete insurance and support plan for your games consoles and gaming equipment, the cost of your policy depends on the purchase price of your hardware, and how much it would cost to replace it.

If you have purchased your gaming equipment from Carphone Warehouse within the last 30 days, we can provide you with a quick, easy quote over the phone. Premiums range from £1.49 to £2.99 per month.

Call us now on freephone: 0800 049 0049

Alternatively, our Tech Support packages are available outside of the initial 30 day purchase period and for non-Carphone Warehouse/Best Buy customers. Please click here to view them.

SEE THE BENEFITS OF MAX GAMING

Max Gaming is a complete insurance plan and support package for your games console and gaming equipment. It includes many extra perks that may not be provided by your home insurance or premium bank account - to keep you gaming on and on. Take a look at what’s included:

Features & benefits	Max Gaming	Home Contents Policy (out of home)	Premium Bank Account*
Accidental damage Through human fault			SOME
Breakdown** Protection in case your product stops working			SOME
Accessories Insurance cover against any accessories bought from The Carphone Warehouse, for your product	£50
Worldwide cover If your product stops working within 60 days of going abroad(handheld consoles only)
No Excess No excess to pay when you make a claim			SOME
24/7 Technical Support Technical assistance and advice to help you enjoy your new console to the full including set-up, customisation, wireless connection, streaming etc

The Carphone Warehouse have used research conducted by an independent research agency in July 2010 as a comparison against their products.

The independent research agency compared products against 8 leading home contents insurers offering standard home contents policies with no additional personal possessions cover.

*Geek Squad products were also compared against all the relevant insurance products offered by six leading banks offering Premium Bank accounts for a monthly fee.

**Your Max Gaming plan will cover you after your manufacturer’s warranty expires. All insurance policies are different, please be sure to check your existing cover. If you cancel this plan within 45 days of purchase and assuming you have not made a claim, you will receive a full refund of your premium.

WHAT'S NOT COVERED?

Not everything can be covered in our plan, so it’s just as important to understand what isn’t included as what is. The following are not included:

• Anything covered under the manufacturer’s warranty.
• Claims for theft and loss.
• Claims for malicious damage.
• Damage caused by fire, flood, freeze, storm, lightning, explosion, escape of water or events of a similar nature.
• Loss of stored information, such as games, music, videos or photography.

DETAILED INFORMATION ABOUT YOUR POLICY

View full Max Gaming terms and conditions.

Name of insurer

Aviva Insurance Limited underwrites your insurance policy. When you take out your service plan, you enter into two agreements – one with Aviva Insurance Limited in respect of your insurance policy, the other with The Carphone Warehouse in respect of your Geek Squad technology support. Both agreements are covered by your premium and run in parallel with one another. When one contract ends, the other must also end. This section talks about your insurance policy.

Period of cover

You are covered from the moment you sign up. Your period of cover for breakdown starts from the date the manufacturer’s warranty expires. Your period of cover for accidental damage and theft starts from the date this policy is purchased.

You may choose to pay either annual or monthly premiums during the period of insurance.

If you pay your premium annually, cover continues for a period of 12 months from the date this policy was purchased. You will have the option to renew your policy on each anniversary of the date this policy was purchased, subject to a maximum term of five years, after which your cover will cease.

If you pay monthly premiums, you will be provided with one month’s cover for each monthly premium paid and cover will continue on a month-by-month basis, subject to a maximum term of five years from the date this policy was purchased after which your cover will cease.

Upon replacement of your product as per the Replacement Product section (page 14), cover continues on the same basis as prior to replacement.

Making a claim

For all claims you can contact us in one of three ways:
-> Visit any Carphone Warehouse store in the UK
-> Call 0800 458 6117 or 01708 609 120
-> Use our online Claim Form, here:

Cancelling your policy

You have the right to cancel your policy within 14 days of purchasing it. If you cancel your policy during this cooling off period you will be entitled to a full refund of the premium paid provided there has been no claim or incident likely to give rise to a claim. You can still cancel your policy after the 14 day cooling off period. If you pay annual premiums, you will be entitled to a pro-rata refund of the premium paid, calculated on the whole number of unexpired months remaining on the policy. If you pay monthly premiums, you will not be entitled to any refund. For full details on cancelling your policy see page 15.

please note you cannot cancel your policy in a carphone Warehouse store.

Making a complaint

We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy with it, we would like to hear from you. In the first instance, please phone us on 0800 458 6117 If you have complained to us and you are dissatisfied with our final decision, you can refer the matter to the Financial Ombudsman Service. Following the complaints procedure does not affect your right to take legal action. For full details on our complaints procedure see page 17.

Changes to this agreement

During your period of cover, we may make changes to your premium, policy cover or terms and conditions of insurance. If we decide to make such a change, we will always write to you 30 days in advance. For full details, including reasons why we may make a change, see page 16.

Contacting Geek Squad

If you have any questions or would like to contact us to make a claim, complaint or to cancel your policy, please call 0800 458 6117 or visit www.geeksquad.co.uk/contact

Large print, audio & braille

This service plan and other associated documentation are also available in large print, audio and Braille. If you require any of these formats please call 0800 458 6117

Financial Services Compensation Scheme

Aviva is a member of the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from this scheme if Aviva cannot meet its obligations, depending on the type of insurance and the circumstances of your claim. For full details on FSCS see page 17.