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Mobile phone repairs Manufacturer approved phone repairs and replacements

Do you need a mobile phone repair? We carry out more than 30,000 mobile phone repairs every month – and we could help fix your phone today.

Here at Geek Squad, we can come to the rescue when disaster strikes with your mobile phone, with our exceptional mobile phone repair service. We are the repairs and support provider for Carphone Warehouse, and we run one of the biggest mobile phone repair facilities in Europe. We also have 14 Express Phone Repair centres across the UK, so you can get your phone fixed or replaced faster.

If your mobile phone is not working but there’s no obvious damage, you might find the solution in our self help section on this website. However, if you think your phone has a fault, we can repair both hardware and software problems. We can repair handsets that are not insured by us. If you have insured your handset through Geek Squad, you can quickly and easily submit a claim using our online claim form.

Why get your mobile phone repaired by Geek Squad?

At Geek Squad, we pride ourselves on being a certified repair service. This means that phone manufacturers have recognised the high quality and standard of our repairs, and unlike high street repairs services, our work will not void your warranty.

  • We offer free, no-obligation quotes for repairs and servicing
  • We guarantee all our repairs to be free of defects for 90 days
  • All our repairs are tested to manufacturer standards
  • We use genuine parts and manufacturer-approved replacement phones.

Repairs and replacements will be free if your phone and the fault are covered by warranty and our repairs will not void your warranty, unlike those done on the high street. Prices for repairs out of warranty will vary depending on your mobile phone make and model, as well as the type of repair you require. Guide prices are listed where possible.

What brands of smartphone do we repair?

We can repair most makes and models of smartphone instore (often within 48 hours):

We exchange the following phones for refurbished units:

We always send away the following phones to our central repairs centre:

What kind of mobile phone repairs do we carry out?

We can fix most mobile phone faults and problems, including:

  • Warranty defects
  • Screen replacement, e.g. if your screen or digitizer has smashed/stopped responding
  • Water damage, e.g. if you’ve dropped or splashed your phone in liquid, however most water damage is beyond repair
  • Broken casings, e.g. if you’ve dropped your phone
  • Non-working handsets, e.g. battery or charging issues
  • Software fixes, e.g. upgradesand factory resets
  • Hardware repairs, e.g. speaker/microphone repairs and keypad problems.

We’ll do everything we can to get your mobile phone back into your hands as quickly as possible.

How can you get a quote and repair?

The fastest way to get your mobile phone repaired is to make a reservation at one of our 14 Express Phone Repair Centres across the UK (located in selected Carphone Warehouse stores). Our Express Repair Centres have sophisticated onsite repair facilities manned by our expert Geek Squad Agents, and as long as we have all the required parts in stock, we aim to get your phone back to you within 48 hours.

If your phone is not working but the hardware seems to be fine, you can take it to one of over 100 Carphone Warehouse stores where we have a Geek Squad agent who can repair software faults. If it requires a more technical repair, they can send it to our central repairs facility or the manufacturer.

Use our store locator to find if you are near one of these stores.

If you can’t drop your phone off at one of our Express Repair Centres, you can take your phone to any one of 800 Carphone Warehouse stores and they’ll send your phone away to be repaired at our central repairs facility, one of our regional Repair Centres or directly to the manufacturer. We aim to reunite you with your phone within 14 days – and we’ll let you know as soon as it’s ready to be collected from the store where you dropped it off.

Find your nearest Carphone Warehouse store.