Here at Geek Squad, we can come to the rescue when disaster strikes with your mobile phone, with our exceptional mobile phone repair service. We are the repairs and support provider for Carphone Warehouse, and we run one of the biggest mobile phone repair facilities in Europe. We also have 14 Express Phone Repair centres across the UK, so you can get your phone fixed or replaced faster.
If your mobile phone is not working but there’s no obvious damage, you might find the solution in our self help section on this website. However, if you think your phone has a fault, we can repair both hardware and software problems. We can repair handsets that are not insured by us. If you have insured your handset through Geek Squad, you can quickly and easily submit a claim using our online claim form.
At Geek Squad, we pride ourselves on being a certified repair service. This means that phone manufacturers have recognised the high quality and standard of our repairs, and unlike high street repairs services, our work will not void your warranty.
Repairs and replacements will be free if your phone and the fault are covered by warranty and our repairs will not void your warranty, unlike those done on the high street. Prices for repairs out of warranty will vary depending on your mobile phone make and model, as well as the type of repair you require. Guide prices are listed where possible.
We can repair most makes and models of smartphone instore (often within 48 hours):
We exchange the following phones for refurbished units:
We always send away the following phones to our central repairs centre:
We can fix most mobile phone faults and problems, including:
We’ll do everything we can to get your mobile phone back into your hands as quickly as possible.
The fastest way to get your mobile phone repaired is to make a reservation at one of our 14 Express Phone Repair Centres across the UK (located in selected Carphone Warehouse stores). Our Express Repair Centres have sophisticated onsite repair facilities manned by our expert Geek Squad Agents, and as long as we have all the required parts in stock, we aim to get your phone back to you within 48 hours.
If your phone is not working but the hardware seems to be fine, you can take it to one of over 100 Carphone Warehouse stores where we have a Geek Squad agent who can repair software faults. If it requires a more technical repair, they can send it to our central repairs facility or the manufacturer.
Use our store locator to find if you are near one of these stores.
If you can’t drop your phone off at one of our Express Repair Centres, you can take your phone to any one of 800 Carphone Warehouse stores and they’ll send your phone away to be repaired at our central repairs facility, one of our regional Repair Centres or directly to the manufacturer. We aim to reunite you with your phone within 14 days – and we’ll let you know as soon as it’s ready to be collected from the store where you dropped it off.
You can find your nearest Express Repair Centre from the list below or with our store locator.