Broken iPhone? We are Apple-approved to carry out repairs and provide replacements:
For broken or smashed iPhone screens, currently available in the following selected Tech Hubs:
We only use genuine Apple parts and all our Engineers are Apple iOS certified. By taking your phone to a non approved repairer you risk damage to your phone and will void your warranty.
We can repair or replace most models of iPhone, including:
For screen repair, we now have a £89 Apple-accredited screen replacement service in selected locations, and we aim to have your iPhone back to you within three-five days.
The cost of repairing an iPhone will depend on the exact nature of the damage - and if we can't repair your phone, we'll replace it for you instead. Replacement iPhones are £216.44 for iPhone 6s, 6, 5s, 5c & 5.
For all iOS 7 devices onwards (from 2013) it is important to note: all iOS have an Activation Lock feature, which means your Apple device will be locked to your iCloud account.
This means it’s important that you remove your iCloud account from your iPhone or iPad running iOS 7 onwards before you bring it into us for an iPhone repair. We won't be able to carry out repairs on any iOS devices linked to an iCloud account.
The good news is, removing iCloud is easy. Before taking in your device to us, just follow these simple steps:
If you have already sent your Apple device to us, please wait for further instructions from our Geek Squad Agents on how to remove the Activation Lock.
If your iPhone's glass screen is broken or has stopped working, you'll need to get it fixed fast. Geek Squad and Carphone Warehouse can replace your cracked or smashed iPhone with an as-new Apple-fixed iPhone. Please note: accidental damage is not covered under your warranty. If you can bring your iPhone to one of the Tech Hubs listed above, we will replace the screen for just £89, otherwise please use the above to get an idea of the potential costs.
We only use genuine replacement screens, so if you get your iPhone screen replacement from us, your warranty will not be void.
If you have a frozen iPhone with an unresponsive screen, this is something you may be able to fix at home by following the steps in our How to fix a frozen iPhone article, avoiding the cost and hassle of an unnecessary iPhone screen replacement.
If you have iPhone water damage, Geek Squad and Carphone Warehouse can give you the help and advice you need to deal with the issue. Our Agents can look at your water damaged iPhone and give you their no-obligation, expert opinion on the best steps to take next.
If the extent of the water damage to your iPhone is not great enough to make the handset a write-off, the cost will depend on the nature of the repair required and the handset. It is likely we would have to replace your handset, which will cost between £126.44 (iPhone 4) and £216.44 (iPhone 6s, 6, 5s, 5 & 5c).
To get a quick repair, you can come to one of our 13 Tech Hubs across the UK. Our Tech Hubs have sophisticated on-site repair facilities manned by our expert Geek Squad Agents, and as long as we have all the required parts in stock, we aim to get your phone back to you within 48 hours.
Our new £89 iPhone screen replacement service will take around 3-5 days.Find a Tech Hub