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More information on manufacturersMakes and models we cover

Looking to find out more on the repairs and replacements we can offer?

Geek Squad only carries out repairs and replacements on phones where we have manufacturer accreditation. This means that you can trust our service, wherever you bought your phone from. You don’t need to be a Carphone Warehouse customer – we provide our expert repairs to devices bought from Phones 4 U and other retailers too!

Please be aware that we are unable to repair any waterproof phones instore. These are sent to our repair hub.

If your phone is in warranty, we can carry out repairs that won’t void it – and are completely free of charge.

If your mobile isn’t working, but there’s no obvious damage to it, our self-help articles may offer a simple solution.

To get a repair, you can come to one of our 13 Express Phone Repair Centres across the UK and we’ll aim to get your phone fixed and back to you within 48 hours. Alternatively, you can drop your phone off at any one of 800 Carphone Warehouse stores, where your handset will be sent away for repair and ready for collection within 14 days. You can find your nearest store here.

Manufacturer list

Below is a handy list of smartphone manufacturers, with details on what brands and models we can and can’t repair. We’ve also included advice on where to go if we can’t offer a repair or replacement for your device, which can be used by Phones 4 U customers too.

(Look-up table for Paid and Warranty repairs – does NOT apply to returns within the CPW returns policy.)

ManufacturerAble to repairManufacturer Details
AlcatelYes

-

Apple iPhoneYes-
Blackberry HandsetYes - Complex repairs are sent to manufacturer and can take up to 28 days-
CATNo

Web: www.catphones.com/en/gb/support.aspx

DoroYes - Your phone will be replaced
HTC HandsetYes - Except the HTC One

Contact details required from repairs for HTC One

HuaweiYes

Tel: 0333 3700800 or for an Honor handset call 0333 3700900

JCBNo

JCB Toughphone, Building 120, 136 Edinburgh Avenue, Slough, Berkshire, SL1 4SS

Sales and Customer Service
Tel: 0844 3 715 522
Email: service@jcbphone.co.uk

LGYes-
MotorolaNo-
NexusNo

Google Play hardware support team
Tel: 0800 328 6081

NokiaYes-
Samsung HandsetYes - Except the Galaxy S4 Active

Tel (UK) : 0330 7267864
Tel (Ireland): 0818 71 71 00
Web: www.samsung.com/uk/support/

Sony HandsetYes-
Other Handset-

Please check manufacturers website