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Samsung RepairsSamsung approved repairs and replacements

Do you need a Samsung Galaxy phone repair? Geek Squad are authorised by Samsung to repair broken or faulty Samsung Galaxy phones - and we repair more than 4000 handsets every month.

Please be aware that we are unable to repair any waterproof phones instore. These are sent to our repair hub.

No matter what problem you have with your Galaxy S phone, we can help sort it with our expert repairs process:

You might like to check out our Samsung self help section in our article Knowledge Vault if there isn't a clear fault with your Galaxy phone, as this could help resolve some software issues.

If you do have a clear fault or damage, and you have Geek Squad insurance covering your Samsung phone, then simply make a claim.

Which Samsung models can we repair?

We repair a range of Samsung Galaxy phones including:

  • Samsung Galaxy S6 & S6 Edge
  • Samsung Galaxy S5
  • Samsung Galaxy S4 (excluding S4 ACTIVE)
  • Samsung Galaxy S4 Mini
  • Samsung Galaxy S3
  • Samsung Galaxy S3 Mini
  • Samsung Galaxy Note 2
  • Samsung Galaxy Note

Why come to Geek Squad for a Samsung Galaxy repair?

We are Carphone Warehouse’s specialist phone repair division, fixing the thousands of phones that come through our doors every month. All our repairs are manufacturer approved so you can rest assured that you’re in expert hands. Unlike people offering to carry out high street repairs, our repairs won’t void your warranty.

We are also accredited to repair Samsung Galaxy smartphones no matter where you bought them from – just remember to bring your original receipt with you if you didn’t buy it from Carphone Warehouse.

What will a Samsung Galaxy repair cost?

If your phone is under warranty and the issue is covered by your warranty, you won’t be charged for any phone repairs or replacements we carry out. And the repairs won't void your warranty, unlike most high street repairs.

If your Samsung Galaxy is out of warranty, or the issue isn't covered, we can still repair it – but a charge will apply for this service.

The cost will depend on the exact repair and the model of Samsung phone you have. We will provide a free quote for all repairs and replacements.

Software repairs range from £9.99 to £29.99, simpler hardware repairs from £44.99 to £79.99, and complex repairs (e.g. replacement screens) cost from £59.99 to a cost of £169.99 depending on the model of your Samsung device.

Where can you take your Samsung for repair?

We have over Express Phone Repair Centres that can repair most Galaxy phones onsite.

  • Express Repair Centres: 48 hour repair turnaround time on most popular models; same day for some software issues.
  • Carphone Warehouse stores: 14 day repair turnaround time for hardware and software repairs and fixes.

You can find out more about our Samsung Galaxy repairs in our Repairs FAQs.

Samsung Experience Stores in the UK

You can take your Samsung handset to one of the Samsung Experience Stores, located across the UK - they offer a repairs service as well as various tutorials on using their devices. To find out more, select from one of the following location pages: