Located in the big Carphone Warehouse at 1 Charles Cross, we are manufacturer accredited to repair smartphones onsite (including warranty repairs) using the latest technology and genuine parts.
Geek Squad Tech Hub (inside Carphone Warehouse)
1 Charles Cross
017 5225 1426
We repair most makes and models of mobile phone on-site (usually within 48 hours) including:
We exchange the following phones for like-for-like replacement units:
We always send away the following phones to our central repairs centre:
Nokia and Microsoft handsets are sent to the manufacturer for repair
Please note we cannot repair waterproof handsets (e.g. some Sony Xperia Z models) in-store, these must be sent to our central repairs facility
If we can't fix your phone in-store, we send your phone away to our central repairs centre. Turnaround times are between 7 and 14 days depending on the phone and required repair.
If you have a problem with your phone - whether it is hardware or software - we can help sort it:
Please remember that non-warranty repairs are chargeable.
There are lots of reasons to trust the repair of your phone with us. Here are some of them:
It doesn’t matter where you bought your phone from (with the exception of BlackBerry) - we can repair it. Just remember to bring your receipt in when you come into store.
It is always wise to keep your phone backed up including contacts, photos and apps so you can restore your data to your phone if needed. Please ensure you have backed up your phone before bringing it into store.
If you don't know how to back-up your phone yourself, or would rather we did it, our Geek Squad Agents are able to do this for you for £14.99.
For a fast repair you can drop your phone off to any of our 14 regional phone repair Tech Hubs throughout the UK.
If you can’t get to a Geek Squad Tech Hub for an onsite mobile phone repair, your can drop your phone off to any one of 800 Carphone Warehouse stores throughout the UK and they will send your phone away to get repaired at our central repairs facility, one of our regional Tech Hubs, or the manufacturer.
Find your nearest Carphone Warehouse store.
We are the mobile tech support partners for Carphone Warehouse, and offer a range of tech services in over 140 Carphone Warehouse stores throughout the UK, as well as our 24/7 tech support helpline.
Get a phone recycling quote now.
We offer in-store tech tutorials for mobile phones and tablets to help you make the most of your technology.
We also provide a range of in-store computer fix and repair services including: