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Mobile Phone Repair Southampton - iPhone

When your iPhone or Galaxy breaks down, come into our Southampton phone repair shop for a fast, guaranteed repair.

Located in the big Carphone Warehouse at 38 Above Bar, we are manufacturer accredited to swap and replace non working and damaged iPhones onsite (including warranty replacements) using genuine Apple refurbished iPhones.

Photo of the Southampton Carphone Warehouse with Geek Squad Phone Repair Tech Hub

Where is our Southampton Phone Repair Shop?

Geek Squad Tech Hub (inside Carphone Warehouse)
West Quay Shopping Centre
SO15 1QD

02380 238661

Find us on the store locator

All you need to know about the Southampton Tech Hub...

What types of smartphone do we repair?

We can fix software issues on most makes and models of mobile phone on-site (usually on the same day) including:

For hardware repairs we currently send all phones to our central repairs facility.

We exchange the following phones for like-for-like replacement units:

We always send away the following phones to our central repairs centre:

Nokia and Microsoft handsets are sent to the manufacturer for repair

Please note we cannot repair waterproof handsets (e.g. some Sony Xperia Z models) in-store, these must be sent to our central repairs facility

What happens if you can't fix my phone in-store?

If you have a problem that we can't fix instore we will send your phone away to our central repairs centre. Turnaround times are between 7 and 14 days depending on the phone and required repair.

What types of smartphone problems can we fix?

If you have a problem with your phone - whether it is hardware or software - we can help sort it:

  • Handset not turning on
  • Operating system crashing
  • Damaged casing
  • Broken, smashed or cracked screen
  • Water damage (often not repairable)
  • Battery replacement
  • Buttons not working
  • Phone not charging

Please remember that non-warranty repairs are chargeable.

Why get your mobile phone repaired by us?

There are lots of reasons to trust the repair of your phone with us. Here are some of them:

  • We repair both hardware and software faults.
  • All our work is guaranteed for 90 days.
  • Our repair service is manufacturer certified and does not affect your phone warranty.
  • 48 hour turnaround time on most on-site repairs.
  • No obligation free quotes for repairs.
  • We repair phones both in and out of warranty.
  • We use genuine parts.

Do you need to have bought your phone from Carphone Warehouse?

It doesn’t matter where you bought your phone from (with the exception of BlackBerry) - we can repair it. Just remember to bring your receipt in when you come into store.

Do I have to back up my phone before I bring it in?

It is always wise to keep your phone backed up including contacts, photos and apps so you can restore your data to your phone if needed. Please ensure you have backed up your phone before bringing it into store.

Can you backup my phone for me?

If you don't know how to back-up your phone yourself, or would rather we did it, our Geek Squad Agents are able to do this for you for £14.99.

What else do you need to know?

  • Watch out for people offering to carry out mobile phone repairs on the high street. Any repairs not carried out through an authorised repairer will void the warranty of the phone and possibly use inferior parts.
  • If your phone is under warranty, the remainder of your warranty is still valid.
  • If your phone is outside of warranty you will have to pay a cost and your repair comes with a 90 day warranty.

Where else can I get my phone fixed?

For a fast repair you can drop your phone off to any of our 14 regional phone repair Tech Hubs throughout the UK.

If you can’t get to a Tech Hub for an onsite mobile phone repair, your can drop your phone off to any one of 800 Carphone Warehouse stores and they will send your phone away to get repaired at our central repairs facility, one of our regional Tech Hubs, or the manufacturer.

  • Our standard repair service aims to have your phone back in your hands within 14 working days.
  • We’ll have your phone ready for collection at the store you brought it to.

Find your nearest Carphone Warehouse store.

Who are Geek Squad?

We are the mobile tech support partners for Carphone Warehouse, and offer a range of tech services in over 140 Carphone Warehouse stores throughout the UK, as well as our 24/7 tech support helpline.

What if your phone cannot be repaired?

We can advise you when your phone is a 'write-off' and you can sell your broken phone or iphone to us, as we recycle most smartphone handsets, including iPhone, Samsung and Blackberry.

Get a phone recycling quote now.

In-store tech tutorials

We offer in-store tech tutorials for mobile phones and tablets to help you make the most of your technology.

Laptop fix and repair services

We also provide a range of in-store computer fix and repair services including: