Menu 0800 049 6190

Mobile Phone Repair Stratford

When your iPhone or Galaxy breaks down, come into our Stratford City phone repair shop for a guaranteed repair.

Located in the big Carphone Warehouse in the big Westfield, we are manufacturer accredited to repair smartphones onsite (including warranty repairs) using the latest technology and genuine parts.

Photo of the Stratford Carphone Warehouse with Geek Squad Phone Repair Tech Hub

Where is our Stratford City Phone Repair Tech Hub?

Geek Squad Tech Hub (inside Carphone Warehouse)
16 The Arcade, Westfield Stratford City
E20 1EH

0843 538 1950

Find us on the store locator

Our Stratford Westfield store now offers same day screen repairs for iPhone from £99 when you drop your phone off by 15.30 Monday to Saturday.

All you need to know about the Stratford City Tech Hub...

What types of smartphone do we repair?

We repair most makes and models of mobile phone on-site (usually within 48 hours) including:

We exchange the following phones for like-for-like replacement units:

We always send away the following phones to our central repairs centre:

We send Nokia and Microsoft handsets to the manufacturer for repair.

Please note we cannot repair waterproof handsets (e.g. some Sony Xperia Z models) in-store, these must be sent to our central repairs facility

What happens if you can't fix my phone in-store?

If we can't fix your phone in-store, we send your phone away to our central repairs centre. Turnaround times are between 7 and 14 days depending on the phone and required repair.

What types of smartphone problems can we fix?

If you have a problem with your phone - whether it is hardware or software - we can help sort it:

  • Handset not turning on
  • Operating system crashing
  • Damaged casing
  • Broken, smashed or cracked screen
  • Water damage (often not repairable)
  • Battery replacement
  • Buttons not working
  • Phone not charging

Please remember that non-warranty repairs are chargeable.

Why get your mobile phone repaired by us?

There are lots of reasons to trust the repair of your phone with us. Here are some of them:

  • We repair both hardware and software faults.
  • All our work is guaranteed for 90 days.
  • Our repair service is manufacturer certified and does not affect your phone warranty.
  • 48 hour turnaround time on most on-site repairs.
  • No obligation free quotes for repairs.
  • We repair phones both in and out of warranty.
  • We use genuine parts.

Do you need to have bought your phone from Carphone Warehouse?

It doesn’t matter where you bought your phone from (with the exception of BlackBerry) - we can repair it. Just remember to bring your receipt in when you come into store.

Do I have to back up my phone before I bring it in?

It is always wise to keep your phone backed up including contacts, photos and apps so you can restore your data to your phone if needed. Please ensure you have backed up your phone before bringing it into store.

Can you backup my phone for me?

If you don't know how to back-up your phone yourself, or would rather we did it, our Geek Squad Agents are able to do this for you for £14.99.

What else do you need to know?

  • Watch out for people offering to carry out mobile phone repairs on the high street. Any repairs not carried out through an authorised repairer will void the warranty of the phone and possibly use inferior parts.
  • If your phone is still under warranty, the remainder of your warranty is still valid.
  • If your phone is outside of warranty you will have to pay a cost and your repair comes with a 90 day warranty.

Where else can I get my phone fixed?

For a fast repair you can drop your phone off to any of our 12 regional phone repair Tech Hubs throughout the UK.

If you can’t get to a Tech Hub for an onsite repair, your can drop your phone off to any one of over 1,000 Carphone Warehouse stores and they will send your phone away to get repaired at our central repairs facility, one of our regional Tech Hubs, or the manufacturer.

  • Our standard repair service aims to have your phone back in your hands within 14 working days.
  • We’ll have your phone ready for collection at the store you brought it to.

Find your nearest Carphone Warehouse store.

Who are Geek Squad?

We are the mobile tech support partners for Carphone Warehouse, and offer a range of tech services in over 140 Carphone Warehouse stores throughout the UK, as well as our 24/7 tech support helpline.

What if your phone cannot be repaired?

We can advise you when your phone is a 'write-off' and you can sell your broken phone or iphone to us, as we recycle most smartphone handsets, including iPhone, Samsung and Blackberry.

Get a phone recycling quote now.

In-store tech tutorials

We offer in-store tech tutorials for mobile phones and tablets to help you make the most of your technology.

Laptop fix and repair services

We also provide a range of in-store computer fix and repair services including: