Tech Support Membership
Just £7.99 a month, no long-term tie in
- 24/7 freephone help with technology problems
- Remote connection to your device for fixes
- Assistance with setting up new devices
- Transferring your data to new devices
Full Tech Support Membership details...
What’s included in Tech Support
When you’re managing lots of different devices, having a little help now and again can prove invaluable. If your tablet starts freezing or your computer crashes, just give our 24/7 freephone number a call.
| Service | Tech Support Membership |
Phone/remote one-off cost |
In store one-off cost |
|---|---|---|---|
| Tutorial | NOT INCLUDED | £14.99 | £14.99 |
| Setup & Personalisation | INCLUDED | £14.99 | £14.99 |
| Software Installation | INCLUDED | £14.99 | £14.99 |
| Parental Controls Set-up | INCLUDED | £14.99 | £14.99 |
| Data Transfer | INCLUDED | £14.99 | £14.99 |
| Health Check & Optimisation | INCLUDED | £24.99 | £24.99 |
| Hardware Installation | INCLUDED | N/A | £24.99 |
| Operating System Installation | INCLUDED | N/A | £24.99 |
| Data Cleanse | INCLUDED | N/A | £24.99 |
| Troubleshooting | INCLUDED | £24.99 | £24.99 |
| Virus Removal (1 per year) | INCLUDED | £69.99 | £69.99 |
The Perks
Smartphone Security
Your smartphone contains all of your most personal information, from photos and contacts to text messages and email passwords. You can keep it protected from viruses, hackers and thieves with our affordable Protect & Detect service. For just £2.99 a month, we give you the security tools and support you need to use your smartphone safely.
McAfee AntiVirus
We can install McAfee internet and security software, to help keep the personal data on your tablet, laptop, netbook or computer safe.
How it works
We love tackling your technology troubles. We’re here to help day and night, on the phone, over the web or in store.
In store:
At over 100 Carphone Warehouse branches across the UK
Over the phone:
24/7 telephone assistance with your technology troubles
Remote help:
We’ll connect to your computer remotely and troubleshoot issues.
Knowledge Vault
Visit the Knowledge Vault Knowledge Vault is your technology information centre. A place where our Agents share their expert knowledge of all things device-related, to help you make the most of your technology.
Visit the Vault and pick our experts’ brains to troubleshoot problems at home, master your mobile and gain unique insight into the latest and most sought after gadgets. You’ll find FAQs, troubleshooting guides, how tos, expert reviews, podcasts and much more.
Visit the Vault