Tech Support Solo
Whenever your mobile or tablet fails, our Agents are standing by 24/7, 365 days a year.
- 24/7 telephone support
- Email and in store support
- A clever app to protect your personal data and track, lock or block your lost or stolen device
- Photos, contacts and content safely backed up and moved to your new device
Mobile malfunctioning? Tablet playing tricks? There’s an Agent ready to help right now.
For just £4.99 a month, Tech Support Solo includes unlimited expert help with your device, over the phone or in Carphone Warehouse stores.
We’ll protect your personal data with a smart security app, and locate, lock and block your device if it ever gets lost or stolen.
| Features | Tech Support Solo Tablet and Smartphone |
Tech Support Multi All Devices |
Tech Support Total All Devices |
|---|---|---|---|
| Email support | |||
| 24/7 Telephone support | |||
| Remote assistance | |||
| Instore support (in Geek Squad precinct) |
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| Additional services | 20% discount on selected instore services | 20% discount on selected instore services | 20% discount on selected instore services |
| 30 minute tutorials (3 per year) | |||
| Emergency internet | |||
| Virus removal on laptop or desktop (1 per year) |
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| Internet security on laptop or desktop (3 per year) |
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| Mobile/tablet security | |||
| Mobile/tablet locate (GPS/WiFi) |
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| Mobile/tablet block and wipe |
How it works
We love tackling your technology troubles. We’re here to help day and night, on the phone, over the web or in store.
In store:
At over 100 Carphone Warehouse branches across the UK
Over the phone:
24/7 telephone assistance with your technology troubles
Remote help:
We’ll connect to your computer remotely and troubleshoot issues.
Knowledge Vault
Visit the Knowledge Vault Knowledge Vault is your technology information centre. A place where our Agents share their expert knowledge of all things device-related, to help you make the most of your technology.
Visit the Vault and pick our experts’ brains to troubleshoot problems at home, master your mobile and gain unique insight into the latest and most sought after gadgets. You’ll find FAQs, troubleshooting guides, how tos, expert reviews, podcasts and much more.
Visit the Vault