You can make a claim for loss, theft, damage or mechanical fault online.
Please be advised that if you make a damage claim you will need to bring your device to us in store when collecting your replacement device.
Geek Squad customers
What you need to do before making a claim:
Here you can access your Geek Squad policies and process a claim online. For all successful claims you will be able to order your replacement device.
Phone Care customers
If your claim is for a Phone Care policy please click here.