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Make a claim

You can make a claim for loss, theft, damage or mechanical fault online.

Please be advised that if you make a damage claim you will need to bring your device to us in store when collecting your replacement device.

Geek Squad customers

What you need to do before making a claim:

You will need to log in to your customer account or register here to set up an account.

Here you can access your Geek Squad policies and process a claim online. For all successful claims you will be able to order your replacement device.

Phone Care customers

If your claim is for a Phone Care policy please click here.