Menu 0800 049 6190

Geek Squad Insurance For phones and tablets bought at Carphone Warehouse

As a Geek Squad Insurance customer, you’ve got world-class coverage – including 24/7 tech support and superior protection from anything life can throw at your mobile.

Geek Squad Mobile Complete

Defaqto 5 star rated cover on our Mobile Complete plan.

  • Unlimited support for tech problems with your mobile phone.
  • A simple and easy claims process and next working day replacement for accepted mobile claims.*
  • An app to protect the personal details on your mobile.
Full Details

Geek Squad Gadget & Gadget Complete

Choose from Gadget or Gadget Complete plans.

  • Unlimited support for tech troubles with your tablet.
  • A simple and easy claims process – with next-working-day replacement for accepted claims.*
  • Here to protect your personal details with a clever app.
Full Details

* Upon acceptance of claim and payment of excess fee before 5pm.

Need to make a claim?

If you are a policy holder and need to claim, you can take your device into your local Carphone Warehouse Store, or call us on 0800 458 6117 (please dial +44 1708 609 120 if calling from abroad). Alternatively, you can fill in this form and we’ll take care of it.

Please Note: Accidental Damage or Mechanical Breakdown claims can only be submitted in a Carphone Warehouse Store.

To check on the terms and conditions of your policy, whether you pay monthly or annually, you can find all the information you need in this booklet: Terms & Conditions booklet (PDF)


Want to buy insurance?

If you’ve bought a phone from Carphone Warehouse within the last 30 days, you’re eligible for our superb Mobile Complete insurance, supported by Team Knowhow – find out more on the Team Knowhow site.

Please click here to view all of our retired policies

Next time you pop into a Carphone Warehouse store, you’ll notice that we’ve rebranded as Team Knowhow.

But while the store might look a little different, nothing’s changed about your Geek Squad insurance: you’ve still got exactly the same Defaqto five-star rated cover you’ve always had.

Our other Geek Squad services – like the Knowledge Vault, phone trade-in and tech support plans – have moved across to our new website at And when you buy a new insurance plan with us in the future, the materials you receive will have Team Knowhow branding.