* Upon acceptance of claim and payment of excess fee before 5pm.
If you are a policy holder and need to claim, you can take your device into your local Carphone Warehouse Store, or call us on 0800 458 6117 (please dial +44 1708 609 120 if calling from abroad). Alternatively, you can fill in this form and we’ll take care of it.
Please Note: Accidental Damage or Mechanical Breakdown claims can only be submitted in a Carphone Warehouse Store.
To check on the terms and conditions of your policy, whether you pay monthly or annually, you can find all the information you need in this booklet: Terms & Conditions booklet (PDF)
If you’ve bought a phone from Carphone Warehouse within the last 30 days, you’re eligible for our superb Mobile Complete insurance, supported by Team Knowhow – find out more on the Team Knowhow site.
Please click here to view all of our retired policies
Next time you pop into a Carphone Warehouse store, you’ll notice that we’ve rebranded as Team Knowhow.
But while the store might look a little different, nothing’s changed about your Geek Squad insurance: you’ve still got exactly the same Defaqto five-star rated cover you’ve always had.
Our other Geek Squad services – like the Knowledge Vault, phone trade-in and tech support plans – have moved across to our new website at TeamKnowhow.com. And when you buy a new insurance plan with us in the future, the materials you receive will have Team Knowhow branding.