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Gadget Insurance

Geek Squad Gadget: protecting your gear with 24/7 tech support and superior protection.

Whatever kind of gadgets you’ve got, from tablets to laptops, the Geek Squad Gadget plans offer great protection.

If you’re in need of technical support, our highly trained Agents are on hand to help you 24 hours a day, seven days a week – even if there’s nothing physically wrong with your gadget.

And when you need to make a claim, our Aviva-powered insurance will save the day: thanks to our ultra-speedy processing times, we aim to have a replacement to you the next working day*.

Geek Squad offers two distinct gadget insurance plans to provide all the technical support and cover you need:

  • Our Gadget Complete plan covers you worldwide – it covers both theft and loss, as well as accidental damage and 24/7 tech support.
  • But if you only plan to use your gadget at home, our Gadget Lite plan is the perfect choice – you’ll enjoy the same 24/7 technical support, as well as full cover for malicious damage.

*Upon acceptance of claim and payment of excess before 5pm.

Geek Squad is now supported by Team Knowhow

What’s covered

As a Geek Squad Gadget customer, you’re covered for all sorts of mishaps – but there are some exceptions. You can find full details of what is and isn’t covered in our Terms & Conditions in our policy booklet (PDF), but the lists below cover the key areas:

Key areas we cover:

Gadget Lite

  • Damage, including liquid damage that affects how the gadget works.
  • Breakdown of your gadget after the manufacturer’s or Geek Squad’s warranty expires
  • Cover for any accessories purchased from Carphone Warehouse that are damaged at the same time as your gadget, up to a value of £300
  • Worldwide cover
  • 24/7 expert technical assistance and advice over the phone
  • Technical support in-store at over 100 locations nationwide

Gadget Complete

Gadget Complete includes all of the above, and these additional extras:

  • Theft of your gadget
  • Accidental loss of your gadget

What's not covered:

  • The excess you need to pay towards any claim (no excess on breakdown)
  • Any claim when you’ve not paid your premiums
  • Loss of stored information, such as music, video or photos
  • Gadget Lite: Any claims for theft or loss.
  • Gadget Complete: Any claim for theft or loss that occurs while the user has deliberately left the device unattended and unsecured.
  • Gadget Complete: Any claim for theft from an unattended vehicle, unless the vehicle was locked and the gadget concealed from view.

Other exclusions apply to Gadget Lite and Gadget Complete – please refer to the terms and conditions on pages 14-22 for full details.

Next time you pop into a Carphone Warehouse store, you’ll notice that we’ve rebranded as Team Knowhow.

But while the store might look a little different, nothing’s changed about your Geek Squad insurance: you’ve still got exactly the same Defaqto five-star rated cover you’ve always had.

Our other Geek Squad services – like the Knowledge Vault, phone trade-in and tech support plans – have moved across to our new website at And when you buy a new insurance plan with us in the future, the materials you receive will have Team Knowhow branding.