Whatever kind of gadgets you’ve got, from tablets to laptops, the Geek Squad Gadget plans offer great protection.
If you’re in need of technical support, our highly trained Agents are on hand to help you 24 hours a day, seven days a week – even if there’s nothing physically wrong with your gadget.
And when you need to make a claim, our Aviva-powered insurance will save the day: thanks to our ultra-speedy processing times, we aim to have a replacement to you the next working day*.
Geek Squad offers two distinct gadget insurance plans to provide all the technical support and cover you need:
*Upon acceptance of claim and payment of excess before 5pm.
As a Geek Squad Gadget customer, you’re covered for all sorts of mishaps – but there are some exceptions. You can find full details of what is and isn’t covered in our Terms & Conditions in our policy booklet (PDF), but the lists below cover the key areas:
Gadget Complete includes all of the above, and these additional extras:
Other exclusions apply to Gadget Lite and Gadget Complete – please refer to the terms and conditions on pages 14-22 for full details.
Next time you pop into a Carphone Warehouse store, you’ll notice that we’ve rebranded as Team Knowhow.
But while the store might look a little different, nothing’s changed about your Geek Squad insurance: you’ve still got exactly the same Defaqto five-star rated cover you’ve always had.
Our other Geek Squad services – like the Knowledge Vault, phone trade-in and tech support plans – have moved across to our new website at TeamKnowhow.com. And when you buy a new insurance plan with us in the future, the materials you receive will have Team Knowhow branding.