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Mobile Phone Insurance

Geek Squad Mobile Complete: ending mobile misery with 24/7 tech support and superior protection.

Our Mobile Complete has been awarded a prestigious 5-star rating from Defaqto, the independent researcher of financial products, focused on providing intelligence to support better decision-making.

Our highly trained Agents are on hand to help you 24 hours a day, seven days a week with whatever technical support you need – even if there’s nothing physically wrong with your handset.

And when you need to make a claim, our Aviva-powered insurance will save the day: thanks to our ultra-speedy processing times, we aim to have a replacement handset to you the next working day*.

Finally, to help you get the most out of your mobile, we’ve put together an exclusive free app to help you manage your files and photos: Geek Squad Cloud Manager**.


What’s covered

As a Geek Squad Mobile Complete customer, you’re covered for all sorts of mishaps – but there are some exceptions. You can find full details of what is and isn’t covered in our Terms & Conditions in our policy booklet (PDF), but the lists below cover the key areas:

Key areas we cover:

  • Damage to your phone, including liquid damage
  • Theft
  • Loss
  • Breakdown of your phone after the manufacturer's or Geek Squad’s warranty expires
  • Cover for any accessories purchased from Carphone Warehouse that are affected by the incident, up to a value of £300
  • Worldwide cover
  • 24/7 expert technical assistance and advice over the phone and in-store

What's not covered:

  • Any claim for theft or loss that occurs whilst the user has deliberately left the phone unattended and unsecured.
  • Any claim for theft from an unattended vehicle, unless the vehicle was locked and the phone concealed from view.
  • The excess you need to pay towards any claim (no excess on breakdown)
  • Any claim when you have not paid your premiums
  • Any claim for unauthorised use
  • Other exclusions apply: please see your policy's full terms & conditions (PDF)

*Upon acceptance of claim and payment of excess before 5pm.
**Compatibility and functions are dependent on operating system, mobile and connection.

Next time you pop into a Carphone Warehouse store, you’ll notice that we’ve rebranded as Team Knowhow.

But while the store might look a little different, nothing’s changed about your Geek Squad insurance: you’ve still got exactly the same Defaqto five-star rated cover you’ve always had.

Our other Geek Squad services – like the Knowledge Vault, phone trade-in and tech support plans – have moved across to our new website at And when you buy a new insurance plan with us in the future, the materials you receive will have Team Knowhow branding.

Team Knowhow

You can find out more about Team Knowhow below:

Team Knowhow home page

Trade In

Tech Support

Kit Guides