Our Mobile Complete has been awarded a prestigious 5-star rating from Defaqto, the independent researcher of financial products, focused on providing intelligence to support better decision-making.
Our highly trained Agents are on hand to help you 24 hours a day, seven days a week with whatever technical support you need – even if there’s nothing physically wrong with your handset.
And when you need to make a claim, our Aviva-powered insurance will save the day: thanks to our ultra-speedy processing times, we aim to have a replacement handset to you the next working day*.
Finally, to help you get the most out of your mobile, we’ve put together an exclusive free app to help you manage your files and photos: Geek Squad Cloud Manager**.
As a Geek Squad Mobile Complete customer, you’re covered for all sorts of mishaps – but there are some exceptions. You can find full details of what is and isn’t covered in our Terms & Conditions in our policy booklet (PDF), but the lists below cover the key areas:
*Upon acceptance of claim and payment of excess before 5pm.
**Compatibility and functions are dependent on operating system, mobile and connection.
Next time you pop into a Carphone Warehouse store, you’ll notice that we’ve rebranded as Team Knowhow.
But while the store might look a little different, nothing’s changed about your Geek Squad insurance: you’ve still got exactly the same Defaqto five-star rated cover you’ve always had.
Our other Geek Squad services – like the Knowledge Vault, phone trade-in and tech support plans – have moved across to our new website at TeamKnowhow.com. And when you buy a new insurance plan with us in the future, the materials you receive will have Team Knowhow branding.